Why isn't there an option to delete a payment method (credit card) used for subscription?

CelestialMochi · ‎February 17, 2022

I searched everywhere and found out that there is no way to delete a payment method (credit card) I previously used to pay for my QBO subscription. There is an option to update billing, payment, and subscription info in QuickBooks Online. You can also add a new payment method but you cannot delete a card you are no longer using. Why isn't there an option to delete any of the other cards I previously added? I don't want those cards stored in QuickBooks Online. Can someone tell me how to remove / delete those payment methods? I even contacted a specialist. They told me they were going to transfer me to the Payments Team but then they disconnected and left the chat. What kind of service is this?

Steps to update or add a payment method (no delete option):

Go to Account and Settings > Billing & subscription > Payment Method

Click the pencil or edit icon.

Your payment methods will be listed.

Click "more" to see all your other cards payment methods.

The only options are to edit the existing payment methods or to add a new one. There is no delete.

MelissaK13 · ‎May 10, 2023

Hello. I found that if you go into your master Intuit (not QB) account here, https://accounts.intuit.com/index.html

you can edit and delete any payment methods that aren't being used.

View solution in original post

Rea_M · ‎February 17, 2022

I can see how the benefit of being able to delete a payment method (credit card) used for your subscription would aid you in managing your QuickBooks Online (QBO) account, @CelestialMochi. That's why I'm here to share a few details about this.

You're unable to delete a payment method in QBO for transaction history purposes. With this, you're able to track all your subscription payments.

We take customer suggestions as opportunities to improve the various features within our products. Therefore, I would encourage you to send suggestions or product recommendations.

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Here's how:

Go to the Gear icon.
Select Feedback.
Type in your recommendation in the Share your feedback field.
Click Next.
Follow the on-screen instructions to complete the process.

I've attached screenshots below that show the first four steps.

Also, to further guide you in managing your QBO account, whether you need to update the card on file, change your subscription, or view your billing history, you can refer to this article: Update billing, payment, and subscription info in QuickBooks Online. It also includes answers to the most commonly asked questions about it.

I'm all ears if you have other account management concerns in QBO. Please don't hesitate to drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @CelestialMochi.

CelestialMochi · ‎February 17, 2022

Thank you! I have submitted this recommendation / feedback.

ben12344 · ‎August 27, 2022

I will also submit this feedback. Your explanation is disingenuous at best. Keeping credit cards on file is completely unnecessary to keep track of how many payments an account had made, even if it were necessary to keep track of the specific payment method. IE I don’t want you to have the ability to continue to process payments on this card and by not allowing the card to be removed you are only protecting your ability to continue to process payments.

BrianValenti · ‎October 17, 2022

The list of what QBO users want most (https://feedback.qbo.intuit.com/) compared to what is actually getting released (https://quickbooks.intuit.com/accountants/news-community/product-updates/) demonstrates how little Intuit values user feedback.

Why should we submit feedback when our feedback is routinely ignored?

CFOSecrets · ‎January 24, 2023

I'm having the same issue. QBO doesn't care and won't fix it; don't bother submitting feedback. No one looks at it. Just change the details in the CCV and the expiration date so that any charges will bounce. Waste their time, not yours.

MelissaK13 · ‎May 10, 2023

Hello. I found that if you go into your master Intuit (not QB) account here, https://accounts.intuit.com/index.html

you can edit and delete any payment methods that aren't being used.

CelestialMochi · ‎May 10, 2023

Thank you. This is what I was looking for. I'm not sure why customer service doesn't know anything about this. The only card I could not delete is the "expired" card (or the card that was lost and replaced with a new card). Since I couldn't update the card information, the system won't allow me to remove the card.