Let me show you the toolbar in QuickBooks Online, bespokesprayingl.
You'll normally find the toolbar on the left-hand side of the screen. If you're unable to see it, try to click the hamburger icon indicated with the three horizontal lines beside the company file name.
See the attached screenshot below for your visual guide.
If it doesn't work, you can use another browser or a private window. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because the regular browser will constantly overwrite itself and will remove history unless done manually.
The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
Clearing the cache can also help resolve browser issues in QuickBooks.
Kindly post a comment below if you have additional questions about locating the toolbar in QuickBooks. I'll be right here to help you.
Thanks for your help. That is the navigation tool bar you are talking about ( I think). I am looking for the toolbar with tabs such as VIEW and EDIT and the like. I don't seem to be able to find/display it . Thanks again, Dermot
Hello there, bespokesprayingl.
I'll share some insights about QBO's user interface.
The toolbar with View and Edit tabs is for QuickBooks Desktop. In QuickBooks Online, you'll have to go to the sidebar menu/side navigation bar to view and manage your transactions. The toolbar at the top is composed of My Experts. Help, Notification, Search, Gear/Settings, and Profile tabs. Take a look at my screenshot below.
I would also appreciate it if you tell me the QBO version you're using. This way, I'll be able to provide additional information about your concern. Lastly, here's a video that you can watch to know where to find your company settings and other QuickBooks features: Navigate QuickBooks Online: Menus, Transactions & Set Up.
Do you have any other questions in mind? Feel free to leave them below and I'll get back to you as soon as I can.
I am also having a lot of issues. I have quickbooks online, and the entire left side menu/toolbar is gone... I can't get it back. I tried to open browsers in the incognito modes as described, still nothing.
I'll help you restore your navigation bar on the left side of your screen, @ct34.
QuickBooks Online gives you an option to view or hide the navigation bar by clicking the multiple bar icon located at the top left of the screen. This can free up some space if ever you'll want to see more data.
You can refer to the screenshot below.
If the issue persist, I recommend contacting our QuickBooks Care Support. They have the special tools to conduct a through investigation and provide a concrete resolution.
Below are the steps on how to reach us:
You can check out this article for the most updated contact information: Support hours and types.
Additionally, you can also check out our Community Help articles to get tips in running your business.
Feel free to drop me a reply below if there's anything I can help you with. Wishing you all the best!