You may be experiencing some browser-related issues, carlos-steenland.
Let's isolate what's causing this issue by running some troubleshooting steps.
We can start by opening your QuickBooks account in a private window. It is the best place to identify any browser-related concerns.
I've added these lists of keyboard shortcuts to open one:
If it works, you can switch back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages like QuickBooks.
You also have the option to use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
If you have concerns with managing your accounts, you can go to this page: Manage Your Account. We have laid articles there that have detailed information to resolve your queries.
I'll be around if you need help. Take care!