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Level 1

Pls arrange call back

3 Comments 3
QuickBooks Team

Pls arrange call back

 I'm here to share how to arrange a callback, CG007.


We've improved the process of contacting our QuickBooks Support Team.  I'd suggest following the updated steps below:


  1. Click the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your issue or question on the Type something field, then click the send icon.
  4. Choose I still need a human.
  5. Select Get help from a human.
  6. Click on the Have us call you option.


Aside from arranging a callback, you can also share your concern with us. We'll help you out.


Additionally, I encourage checking our Help articles page for reference. From there, you can read articles that can guide you in completing your task.


Please know that you'll always have space here in the Community. I'm here to back you up.

Level 1

Pls arrange call back

Having a problem getting copies of checks downloaded into QB

Joesem M

Pls arrange call back

Thank you for taking the time to visit the Community page, @pleber1.


For us to do fix the issue, may I ask for more details about the problem you're having with checks and the name of your financial institution? We can use these details to review our system for any related reports.


While you're at it, we can try running the manual update to refresh the connection between the bank's website and QuickBooks Online.


  1. From the left menu, select Banking.
  2. Select on Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

You can also follow the workaround to use a WebConnect file to bring your bank transactions to QuickBooks Online. Here are the links for reference:



Also, you can read through these articles that'll help you with managing the downloaded transactions and how to reconcile them:



 If there’s anything else you need help with, please don’t hesitate to click the Reply button. Wishing you the best!