How do I setup payment methods in the mobile app (android) ?

hmahydrofarms · ‎March 25, 2023

When trying to issue a new cash sales using Sales Receipt, the Payment Methods field shows 'no payment method'. I couldn't find the option in settings.

Nicole_N · ‎March 25, 2023

Thanks for reaching out to us, @hmahydrofarms.

I can help you set up payments in your QuickBooks Online (QBO) mobile app. Before doing so, can you tell me what QBO plan you're subscribed to? Also, I would appreciate it if you could tell me what specific region you're in. This way, I can provide you with an accurate resolution to your query.

In the meantime, let's try some basic troubleshooting to isolate this. Let's refresh your QuickBooks app to clear the cache and resolve any unusual behavior while using it. Here's how:

Go to Menu ☰, then tap More Options ⋮.
Tap Settings and Refresh Data.
Tap YES to confirm.

If refreshing the app doesn't work, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

I'm adding this article to learn more about payment methods in QBO: Update billing, payment, and subscription info in QuickBooks Online.

You can always leave a reply if you have other questions or concerns in QBO. Take care always.

View solution in original post

Nicole_N · ‎March 25, 2023

Thanks for reaching out to us, @hmahydrofarms.

I can help you set up payments in your QuickBooks Online (QBO) mobile app. Before doing so, can you tell me what QBO plan you're subscribed to? Also, I would appreciate it if you could tell me what specific region you're in. This way, I can provide you with an accurate resolution to your query.

In the meantime, let's try some basic troubleshooting to isolate this. Let's refresh your QuickBooks app to clear the cache and resolve any unusual behavior while using it. Here's how:

Go to Menu ☰, then tap More Options ⋮.
Tap Settings and Refresh Data.
Tap YES to confirm.

If refreshing the app doesn't work, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

I'm adding this article to learn more about payment methods in QBO: Update billing, payment, and subscription info in QuickBooks Online.

You can always leave a reply if you have other questions or concerns in QBO. Take care always.

hmahydrofarms · ‎March 25, 2023

I'm in Malaysia and is on Quickbooks Simple Start plan.
I'm happy to update that the Payment Method field did populate itself after refreshing the app as you suggested. Issue resolved. Thank you for your speedy and helpful feedback.

MirriamM · ‎March 25, 2023

Hi there,

I’m glad to hear your issue about setting up payment method in the mobile app is now resolved.

In case you need tips and related articles when managing your account, feel free to visit our Community website for more insights.

If there's anything else you need help with, please come by the Community. We're here to lend a hand. Wishing you and your business continued success.