QuickBooks Online App

My goal is to assist you in installing the QuickBooks Online app on your smartphone, Martin.

The notification you receive, "This App won't work on your device," when attempting to install the QBO app from the Google Play Store, may indicate that your device is incompatible. 

The QuickBooks app has specific requirements regarding device specifications or operating system versions. If your device does not meet these requirements, you will not be able to install the app. 

Make sure your operating system is updated. If you still can't install the app, consider using a different device if your current one isn't compatible.

Furthermore, you can refer to these articles for additional guidance on downloading the QB mobile app:

• How to download the QuickBooks Online mobile app.
• QuickBooks Online access for mobile devices.

I await your reply if you have any additional details on this matter. I'm here to assist you more.

Hello,

My smartphone is an IBRIT Diamond Model  with the last security patch last made Oct 5,2018.And as I can't run any updates ,this guarantees using another device(Nokia or Samsung Galaxy models)

I will have no other option but change my mobile handset.

Thanks for your timely advice.Very much appreciated.

Cheers

Hello GlinetteC,

This is a follow up inquiry about compatible phones.I have looked at the QBO website and noted an  offer of a free i- phone on subscription of any plan.

I have an Intuit account that I would like to subscribe to after trial expired and use it for my accounts.

Will I get an i phone after subscribing (simple start) and if so how can it get delivered to my physical address in Kampala,Uganda?

Currently I cannot use my smartphone for my QuickBooks access because its not compatible with the Online App and this is inhibiting my work.Secondly most smartphones sold in Kampala are clones/unauthentic or fake mainly imported from China.

Kindly let me know the best way forward to solve the handset issue.

Regards,

Martkigo1

Thank you for reaching out to us with another question, Martkigo 1.

I've checked our website for buying QuickBooks Online for Uganda. However, I'm unable find any promotion offering a free iPhone. Could you kindly share the link to the page where you see this information? This will help me verify the details in our system.

Regarding handset compatibility, Google Play will automatically assess whether your device meets the required specifications. If it doesn't, the best approach is to upgrade your phone. This will effectively address the handset compatibility issue.

• For Apple products, the device will need to be running iOS 11.1 or newer.
• For Android products, the device will need to be running Nougat 7.1.1 or newer.

You're always welcome to ask more questions about system reequipments, promotions, or anything about QBO. I'll be happy to help you again.

Hello,

In regards to the link below is the browser 

https://quickbooks.intuit.com/global/pricing/

Kindly confirm if this is still valid for global subscriptions

Thanks

Martkigo1

I subscribed to QuickBooks in Mexico. I tried to download the QuickBooks Online mobile app on a Samsung s21 with Android 14, but it appears that it is not available in my country. Is there any way I can download the app? (I couldn't even use VPN)

Welcome to the Community, @serbelmer.

Let me help and provide information about QuickBooks Online (QBO) Mexico in the app.

To start with, downloading the QBO mobile app works on mobile smartphones and tablets. However, It may not be available in some countries. At the moment, the QBO mobile app can't be downloaded in Mexico. In the meantime, I suggest that you log in through a browser.

For future reference, you can check this article to help you learn which QBO mobile app features are supported on mobile devices: Compare mobile app features.

Please let me know if you have additional concerns about QBO in the mobile app. I'll be here to further assist you.