How do you get Hubstaff payments to reflect in QB Online? I have already integrated the two apps

It's nice to see you here in the Community, @paul-firstprinci.

Allow me to get you pointed in the right direction to help you in having the Hubstaff payments to reflect in QuckBooks Online.

To guide you with the proper way of syncing the payments from Hubstaff into the system, I recommend contacting their customer service support. They'll be able to walk you through on what are the steps to be taken, so payments will reflect in QBO since they are two different programs. 

To add up, you can always utilize this link about recording invoice payments in QuickBooks Online in case you need it in your future transactions: Learn how to receive and categorise invoice payments in QuickBooks Online.

Let me know how the conversations goes or if you have any other concerns. I'll be right here to assist you. Take care!

Hi BettyJaneB,

Thank you for your response. I'll reach out to Hubstaff to resolve.

Perhaps you could assist me with another issue. Some accounts in the Chart of Accounts show no information in the CoA but there are transactions in the underlying account. I've attached an example.

These accounts are not inactive. Please could you assist?

Hello there, @paul-firstprinci.

I'd be glad to help you resolve this issue about the missing details on the accounts in QuickBooks Online.

Allow me to share some insights about this unusual behavior. There are times that the accumulated data saved in your browser's cache will become outdated over time and can be the cause of this odd behavior. I'd recommend using an incognito browser to test if this is a data-related issue. Here are the shortcut keys to access a private window. 

• Google Chrome: Ctrl + Shift + N
• Safari: Hold down ⌘ + Option + P
• Mozilla Firefox & Microsoft Edge: Ctrl + Shift + P

After logging into your account, verify if the issue is still the same. If it's not, you can go back to your regular browser and clear the cache. This way, the outdated data will be refreshed. If it's still the same, you can use another supported browser.

However, if the issue still persists I'd suggest contacting our Customer Care Team. They have the tools to verify your account and get to the bottom of this.

You may consider checking out this article for your future task about tracking the specific aspects of your business in QuickBooks Online: Run reports in QuickBooks Online. This also contains sub-articles that can help you do more with your reports such as customizing and memorizing it.

Please know that you can always get back in the comment section below if you have other questions or concerns. It would be my pleasure to assist you further. Take care and have a wonderful day ahead.