It's my priority to make sure you can download customer statements in QuickBooks Online, @deirdrebowes-pre.
In the Print Preview page, the Download icon should typically be visible in the top right corner next to the Print icon. Since it's missing on your end, we can perform some troubleshooting steps to fix this.
There are instances when the browser is full of commonly used page resources, which results in errors or odd behavior. Let's use a different or private browser to view your account. You can use either of these shortcut keys to access one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Then, proceed to the Print Preview page and check if the Download button is showing. Once it appears, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks. Also, an alternative way is to use other compatible browsers.
May I ask for a screenshot of the page where the Download option is missing? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.
Additionally, I've compiled some articles you can utilize to help manage customer statements in QuickBooks:
Feel free to get back to this thread if you have further questions about downloading customer statements in QBO. I would be glad to assist you again. Have a pleasant day!
