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info1081
Level 2

How to delete deposited payments and journal entry?

 
Solved
Best answer June 14, 2020

Best Answers
Catherine_B
QuickBooks Team

How to delete deposited payments and journal entry?

Hello there, info1081.

 

I'd like to ask if you received an error message when trying to delete a journal entry so I can walk you through the easy steps. Also, you'll have to have a customer name if you selected Accounts Receivable in the Journal Entry.

 

In addition, there are two ways on how you can delete a journal entry. The one provided by my colleague is directly through the bank register. I'll show you how to delete from the Journal Entry you're opening.

  1. Click More at the bottom menu.
  2. Select Delete.
  3. Click Yes to confirm.

If you're still unable to delete the JE, you can perform a few browser troubleshooting steps. Stored cache files on the regular browser causes unexpected behavior within QuickBooks. We can verify that by logging into QuickBooks using a private browser and then delete the journal entry. If it works, switch back to the main browser and clear the cache. Another way to isolate browser issues is to use other browsers like Google Chrome, Internet Explorer, and Mozilla Firefox. 

 

Keep me posted on how this works. I'll keep an eye on your reply. Take care and have a great day!cler 

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4 Comments 4
Fiat Lux - ASIA
Level 15

How to delete deposited payments and journal entry?

Utilize the trial period of TP Deleter

https://transactionpro.grsm.io/qbo

 

SarahannC
Moderator

How to delete deposited payments and journal entry?

Hi there, info1081.

 

Let's make sure you'll be able to delete the deposited payments and journal entry in QuickBooks. Let me walk you through on how to do it. Here's how:

 

  1. Go to Accounting on the left side.
  2. In the Chart of Accounts, select the account where the payments and entries deposited to.
  3. Click Account history under the Action column.
  4. Find the payment or entries you want to delete.
  5. Select the payment and entries one at a time.
  6. Click Delete.
  7. Once done, click Yes to confirm.

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Tip: You can select a particular type of transaction by clicking the Funnel drop-down arrow. It'll help you locate transactions easily. See the sample screenshot below:

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Also, you can check out these links. We can surely get additional details about managing accounts in QuickBooks Online:

 

 

Let me know if there's anything I can help you. I'd be glad to assist you more. Keep safe!

info1081
Level 2

How to delete deposited payments and journal entry?

Thank you for your reply.

I have found the account which journey entry was deposited to, but when I click the "journey", it directs to the content of the "journey entry", I can't find the "delete" icon shows on your demonstration...

Or the type of account matters? The journal entry goes to A/R account receivable account.  I can delete the transaction under other account type.

 

Catherine_B
QuickBooks Team

How to delete deposited payments and journal entry?

Hello there, info1081.

 

I'd like to ask if you received an error message when trying to delete a journal entry so I can walk you through the easy steps. Also, you'll have to have a customer name if you selected Accounts Receivable in the Journal Entry.

 

In addition, there are two ways on how you can delete a journal entry. The one provided by my colleague is directly through the bank register. I'll show you how to delete from the Journal Entry you're opening.

  1. Click More at the bottom menu.
  2. Select Delete.
  3. Click Yes to confirm.

If you're still unable to delete the JE, you can perform a few browser troubleshooting steps. Stored cache files on the regular browser causes unexpected behavior within QuickBooks. We can verify that by logging into QuickBooks using a private browser and then delete the journal entry. If it works, switch back to the main browser and clear the cache. Another way to isolate browser issues is to use other browsers like Google Chrome, Internet Explorer, and Mozilla Firefox. 

 

Keep me posted on how this works. I'll keep an eye on your reply. Take care and have a great day!cler 

View solution in original post