cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
padraig1
Level 2
posted
‎March 14, 2022 04:56 AM
last updated ‎March 14, 2022 4:56 AM

VAT RTD report is not running correctly.

Hi, I am having problems with the new mixed mode VAT RTD report. It runs fine on Accruals basis and on strict ( sales and purs) cash basis but when I run mixed mode I get " this report does not contain any data" ?
Reply
3 Comments 3
LieraMarie_A
QuickBooks Team
QuickBooks Team
‎March 14, 2022 06:49 AM

VAT RTD report is not running correctly.

Hi there, @padraig1. I'm here to ensure you can get the information you need right away.

 

In the Mixed Mode RTD Report, QuickBooks will use the Cash basis for sales transactions and the Accrual basis for purchase transactions. Blank data or pages are usually the results of too much historical data stored in your browser. We can perform basic troubleshooting to resolve it. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Log in to your account and run your sales tax report. If it's responsive, I'd recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with it.

 

You can also customise your report in the way your business needs. You can apply multiple filters or format the layout.

 

Please come back if you need more assistance with running your desired reports. It's my pleasure to help.

Reply
padraig1
Level 2
‎March 14, 2022 08:41 AM

VAT RTD report is not running correctly.

Thanks LieraMarie_A ,

I've completely cleared the cache on Firefox ( an alternative to my usual browser) and tried again. Unfortunately the problem persists.

Reply
ChristineJoieR
QuickBooks Team
QuickBooks Team
‎March 14, 2022 09:48 AM

VAT RTD report is not running correctly.

I appreciate you performing the troubleshooting steps provided by my colleague above, @padraig1. I'll help you resolve the VAT RTD reports in QuickBooks Online.

 

To be able you pull up the report appropriately, make sure to filter transactions and dates accurately.


Furthermore, I would suggest contacting contact support. They'll be able to help you with your problem via a screen-sharing session.

 

  1. Sign in to your QuickBooks Online company.
  2. Going to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us.
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community for help from businesses like yours.


Please also note that we are available M-F from 6 AM to 6 PM PT. For QuickBooks.

 

In addition, here's how to personalize reports so you can focus on the information that matters most to you. Check out this article below:

 

 

Don't forget to stop by if you have any further questions. Have a lovely day!

 

 

Reply