Hi there, duncan.
There are a few possible reasons why the balance on your supplier's page and report shows differently. Let me elaborate below to help resolve the issue.
First, select the correct Report period matching the transactions in the supplier's profile. Ensure to set the accurate Ageing method to align with the dates on your records. After that, return to the supplier profile to review the transactions and how they're categorized, then compare them to the Supplier Balance Summary Report so we can locate discrepancies.
Once done, the negative balance on your supplier's page should appear the same on the report. Otherwise, let's isolate this issue by clearing the cache and deleting Intuit-specific cookies, as accumulated ones can sometimes affect its performance. You can also switch to another compatible option to ensure the browser is running the program as designed.
While you can perform the troubleshooting above, I would also appreciate it if you could add a screenshot of the balance you're referring to. It can help us provide a more accurate resolution. Please hide or remove any personal information for security purposes.
You can use this guide in tailoring reports according to your business needs: Customize reports in QuickBooks Online.
I'll keep this thread open for follow-up questions you may have about managing suppliers. I'm just one click away.
