Hi there, amy196.
Could you clarify where in QuickBooks Online (QBO) did you experience the issue with category details going blank when using the copy function? You also mentioned this happened after updating MS. Did you encounter any error messages during the process? This information will help us provide a more targeted solution.
In the meantime, we recommend performing some browser troubleshooting to rule out the possibility of cached data or browser extensions affecting the system’s functionality. Alternatively, you can use other supported browsers to ensure a smoother QuickBooks experience.
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