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John Melody
Level 3
posted
‎May 22, 2021 04:51 AM
last updated ‎May 22, 2021 4:51 AM

Running VAT summary report does not work.

 
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3 Comments 3
Kristine Mae
Moderator
Moderator
‎May 22, 2021 05:08 AM

Running VAT summary report does not work.

I've checked our records and haven't seen any open cases the same as yours, John Melody. Let me help you fix it.

 

You may be experiencing some browser hiccups. Once a website overloads, it can cause unexpected results. We'll perform the basic troubleshooting steps to resolve this. Let's start with logging into your account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can pull up the VAT Summary report successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program. It's advisable to delete them to avoid and fix issues like this. 

 

Also, you can use a different browser to narrow down the issue. 

 

Feel free to get back to this thread if you need more help. We'll be right here to assist you. Take care!

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John Melody
Level 3
‎May 22, 2021 05:32 AM

Running VAT summary report does not work.

I cleared the browser cache and I tried a different browser and it does not fix the problem. 

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RenjolynC
QuickBooks Team
QuickBooks Team
‎May 22, 2021 06:06 AM

Running VAT summary report does not work.

Hello, John Melody.

 

Thanks for trying out the steps provided by my colleague Kristine Mae. Since you're still getting the same result, I recommend reaching out to our Customer Care Team. They have more tools available to investigate the cause of this behavior on your VAT Summary report.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

To learn more of the reports available in your subscription, you can read this article: Reports included in your QuickBooks Online subscription.

 

You're always welcome to get back to us here if there's anything else you need. We'll be glad to help you out some more. Take care and stay safe!

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