Thank you for reaching out here in the Community, @catherine-boweac.
Let me answer your question about the error you encountered and direct you to the appropriate person who can advise you on which code to use.
I suggest checking for a specific error message when you access the Bank feeds and referring to your accountant for the exact code to use for your business.
The error could be a browser-related issue. Stored cache can cause unexpected behavior in your browsers. To isolate this, you can open your browser's private window.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, you can proceed with clearing the cache. Otherwise, open a different browser that’s available.
If the issue persists, you can check this article for a list of compatible browsers while using QBO.
If you need further assistance with your tax forms, you can always hit the Reply button. Have a great day!
