Can´t have price incl. VAT on my invoice anymore, what happen?

Let's try running some troubleshooting steps to determine why the invoice amount is the same, whether it's VAT included or not, Mr Jim.

To start with, let's create an invoice on a private window. This is the best place to identify any browser-related issue.

You can use these keyboard shortcut to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you can go back to a regular browser and try clearing its cache. There are instances once a cache is piled up, it can also cause any unexpected issues on the opened pages like QuickBooks.

We can also try a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

In case you want to let your customer pay the invoices online, you can check this article: Take and process payments in QuickBooks Online.

I'm just around if you need help. Take care!

Hi,

I have tried in the private browser and the most regular browser out there and different computer and mobile phone and iPad and is not on the client end is on the front end, try by your self. I'm a developer for 15 years and I of course try all clients try out before I contact you. 
The total Amount is the same. Just on every line, it changes the price to price with no VAT even I choose to incl. TAX
In form: 

On Report:

I've replicated your concern, Mr Jim.

The rate and amounts are the same in the estimate and on the Print preview page. 

Good work as well for trying the steps my colleague provided. I'd suggest reaching out to our customer care support so an agent can take a better look at this. Here's how:

1. Click the Question mark icon or Help inside QuickBooks Online.
2. Select Contact Us.
3. Enter "VAT amount different on the Print preview page" in the description box, then click Let's talk.
4. Select Start an email.

Once it's fixed and your customer accepts the estimate, you can convert it to an invoice.

You're always welcome to post in the Community if you have other concerns. Take care!

But 90% of my customer does not have email and we like to print out price incl TAX as before, why it changes? We have prices in catalog incl VAT and then we need to have the same prices in the estimate or invoice on the same product. The point with drop-down incl. TAX and ec..TAX is just this point to have prices incl TAX on print... so why try found some workaround we need as they always be and Quxcikbook have done some change but still like us pay the same price for the services. 

I understand the importance of printing out your estimates with the correct taxes since 90% of your customers don't have emails, Mr. Jim. Rest assured that I'll point you in the right direction to help resolve this. 

I've read all your conversations above. Since you've already performed a lot of troubleshooting steps, but the issue persists, I'd suggest contacting our Customer Support Team. They have the necessary tools to determine why the prices and taxes change when printing out the sales form. They can also provide some workarounds you need to help fix it. Just refer to the steps provided by Kristine Mae above on how to get in touch with them. 

Once resolved, you can run the Estimates by Customer report to view all your open estimates before applying them to the invoices. For the detailed steps, visit this article's "See the status of an estimate" section. 

Additionally, I recommend visiting this website: Taxes Resource Hub. It contains articles to help you efficiently manage the Tax/VAT in QuickBooks Online (QBO), such as filing and paying them. 

I'll lend a helping hand if you need anything else. Keep safe always.

Same issue here. Looks like the development changed something. I think that the rate should always be in full including VAT. And VAT amount specification should be shown still as it is under the subtotals.