"unable to validate your VAT Id and have removed it from your account" What should I do? My VAT ID is correct and same as it was for years. I'm in UAE

I'm here to help fix the error message, Mansoor.

Sometimes, an excessive accumulation of cache in your browser may lead to unexpected behavior in the program. This could be the reason behind the error message even if your VAT ID is correct.

To address this, we can perform some basic troubleshooting steps to determine if it's a browser-related issue. To start, open your QBO account in an incognito window.

You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, I suggest clearing your browser's cache. Doing so will remove historical data, allowing QuickBooks to function on a clean slate. If the issue persists, consider trying other supported browsers.

Additionally, to help you get a better grasp on the VAT feature, you can check out these articles for the steps and videos: 

• How do I set up sales GST/VAT rates and use them on forms? (International QBO)How to set up VAT
• VAT Feature Update FAQ
• Applying Sales Tax to Transactions and Sales Forms

Reach out again if you need help handling VAT transactions within QuickBooks. Have a good one!

FYI I keep getting emails from quickbooks saying: 

When we ran our standard validation check, we were unable to validate your VAT Id and have removed it from your account. To keep your info up to date, add a valid VAT Id before your next subscription renewal. If you think your VAT Id should be valid, contact your government tax authority.. 

I have not updated it using a difference browser. Let's see. 

I got the same message again after updating using a different browser. An email came in giving he same message that they can't verify the VAT ID. 

I appreciate you following the troubleshooting steps, mansoor.

Since the issue persists, I recommend reaching out to our QuickBooks Online Support team. Our expert team is equipped with specialized tools, including the ability to share your screen, to take a more in-depth look at what's causing the problem. They'll also be able to create a ticket if need be for investigation. Here's how to get in touch with the team:

1. Sign in to your QuickBooks Online company, select (?) Help.
2. Click the Search tab and select Contact Us.
3. Provide a summary of your concern and click Continue.
4. You can choose to Start a chat with a QuickBooks support expert online.

Our support team is available for live chat 24 hours GMT Monday - Friday for QuickBooks Online Simple Start, Essentials, and Plus users.

To help you gain a better understanding of the VAT feature, you can refer to the following articles and videos for step-by-step guidance:

• How do I set up sales GST/VAT rates and use them on forms? (International QBO)How to set up VAT
• VAT Feature Update FAQ

Don't hesitate to reach out to us if you have further questions about VAT in QuickBooks Online. The Community is always here to help. Keep safe.