I’d love to help get this sorted out so your sales tax rate is shown, @-kanisinvestment.
I see the challenge you’ve encountered after setting up the tax rate in your QuickBooks Online account. I also recognize the convenience of viewing them to ensure each calculation is accurate.
Before digging in to the issue, may I know if you encountered any errors with the sales tax? If so, you can reply it below.
There are a few possible reasons why your sales tax isn’t shown. To check if it’s a browser issue, we can start by using an incognito browser.
Here are the shortcut keys:
- For Google Chrome, press Ctrl+ Shift + N.
- For Mozilla Firefox and Microsoft Edge, press Ctrl + Shift + P.
- For Safari, press Command + Shift + N.
This will refresh the software, so I’ll suggest checking to see if the sales tax is visible. Then, you'll need to clear your cache in your regular browser. This will help improve its performance.
If private browsing doesn't work, try one of the other supported browsers to get the most out of QBO. This also contains the system requirements we need for the best experience with QuickBooks.
You can check out this article if you want to create a custom tax agency. It includes the detailed steps of the process as well as its tax rate.
I've also included these articles for your future needs regarding sales taxes:
If you have any other sales tax concerns, post a comment below. I’ll jump right back in to help and make sure you’re taken care of. Keep safe.
