cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

Bank feed not updating

 
9 Comments
Active Member

Hi Kferreiradesigns, Apologies for the issue you are fac...

Hi Kferreiradesigns,

Apologies for the issue you are facing with your bank, can you advise if there is any messages or codes appearing and what bank you are with?

Kind Regards,
Not applicable

Hello kferreiradesigns, How's everything going so far? We...

Hello kferreiradesigns,

How's everything going so far? We haven't heard anything back from you, but we're here to help as much as we can. This is to make sure you're able to bring your bank transactions into QuickBooks Online. 

Here are a couple of suggestions you can try: 

  • Manually download your transactions by clicking the Update button on the Banking page. Try to update three times during non-peak hours. 
  • Import a bank file directly to QuickBooks Online through Web Connect. You can refer to this guide on how to upload bank transactions

If you still encounter the same problem, please get in touch with our QuickBooks Customer Care Team. They can investigate this further with more tools. 

Please let us know if there's anything else we can help you with. 

Active Member

Re: Did updates and bank feeds notworking.

This is the 3rd time of doing updates and the bank feeds quit working. Have multiple accounts that I do bookkeeping for. The main bank account under quickbooks started working after another account was created and merged. The other accounts will not work. Just went thru this in February for all my accounts, when an update was done.  Called my bank, no problems on their end. This is an on going issue with Quickbooks. Very frustrating!

QuickBooks Team

Re: Did updates and bank feeds notworking.

Thanks for joining the thread and bringing this to our attention, tammy5329,

 

So that I'm able to provide you with the best resolution, could you please verify with me the specific bank accounts that were not updating?

 

I'll be on the lookout for your reply and waiting on standby.

Active Member

Re: Bank feed not updating

What do I do next? Been trying to update my account the whole morning 

Frequent Explorer **

Re: Did updates and bank feeds notworking.

Hi I have just phoned Intuit support (UK) and there is a message saying there is a known issue with updating banking feeds at the moment. The icon just spins after clicking update but nothing happens.

Can someone from the team please update the page at status.quickbooks.intuit.com

Active Member

Re: Did updates and bank feeds notworking.

I'm having this problem too - It's sooooo frustrating! Woman Frustrated

Community Contributor *

Re: Did updates and bank feeds notworking.

I'm having the same issue too

QuickBooks Team

Re: Did updates and bank feeds notworking.

Hi there, mike_coreit, paulaharper, and TopMarks1.

 

We currently have an ongoing issue about updating Bank Feeds. Our engineers are still working together for the permanent fix.

 

I'd suggest contacting our Technical Support Team. They'll add you to our notification list and send you an email update or resolution for this one. They'll also post the update of this issue in the QuickBooks Status page.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Select Contact us. 
  3. Provide a brief description of your concern in the What can we help you with? section.
  4. Click Let's talk.
  5. Choose a way to connect with us through Start a chat or Get a callback.

I'll keep an eye on this and will get back to you if there's an update.