Bank integration with BankWest triggers a compromised account warning. When will the integration method with BankWest be fixed (perhaps via Open Banking)?

Note that Bankwest does not support Quickbooks so this confirms that Quickbooks must be using a non-official technique to login to Bankwest and retrieve banking information.

Reference: https://www.bankwest.com.au/help/online-banking/accounting-software

Safeguarding your personal data is very crucial to us, and we strive to maintain the same level for your synced accounts as well, adam116.

QuickBooks Online uses standard feeds to exchange information with your financial institution. This type of integration works by logging into Internet Banking to screen and bring the transactions to your company.

Bankwest may have security measures in place that monitor the frequency and type of activities being made through the connection. If it's making a large number of requests or accessing sensitive details, the system might flag the account as potentially compromised. This could trigger a prompt to change your password.

The alerts you encountered don't necessarily mean that your financial assets are at risk. Most banks send notifications when they detect certain actions as part of their policies or regulations.

I understand that you're more comfortable and confident using other methods, such as CAF Direct Feed and Open Banking. To help improve your experience in the program, I recommend sending feedback to our Product Development Team. Here's how:

1. Sign in to your company.
2. Go to the Gear icon.
3. Choose Feedback.
4. Enter your product comments in the description box.
5. Click Next to submit your inputs.

If you don't want to receive warning messages, consider removing the connection. Then, let's manually upload your statements in the meantime.

For more tips and resources in reviewing the imported/downloaded entries, check out the articles below:

• Categorize transactions
• Set up rules

I hope this post finds you well. I'm still here if you need a hand in accomplishing your other tasks and duties in QBO. Wishing you a productive week ahead!

I'm having the same issue in about the last week (has never happened before), Quickbooks has had nothing but issues with Bankwest over the years, and the support in here is pretty much hopeless. Just robots copying and pasting templated responses and not looking into the issue and escalting matters higher. It's got to the point now where its attractive to look at other 'accounting' software.

My Bankwest is also down for 4 days, I have called support and done all the jumping though hoops before the real cause would be looked into. Bankend team investigating. Lets hope its not like Heritage which also stopped overnight, after several months they just removed it from he supported banks and we all had to move our accounts to another bank (Bankwest).

MYOB never had issues and am considering going back as QB always has something. 

Hi Gman, 

Thanks for bringing this concern to our attention. I understand how important it is to have a regular download on your bank feed. Do you have any error code in QuickBooks Online Banking page? 

To isolate the issue, you can perform some troubleshooting steps. I'll guide you how.

To get started, I recommend visiting your bank's website. This way, you can check if they have ongoing website maintenance which might be the reason why transactions not added to QuickBooks.

After that, you can go back to QuickBooks Online and do the manual update from the Banking page and select Update to refresh the connection between your bank and QuickBooks.

If you recently update anything on your bank’s website, like your account number, username or password, you'll need to update that info in QuickBooks as well. Here's how: 

1. Go to Bookkeeping, select Transactions, then select Bank transactions.
2. Select the tile for the bank account. Then select the Edit ✎ icon.
3. Select Edit sign-in info.
4. Update your info as needed.

In any case you still have an error or transactions not updating, I'd recommend reaching out our Customer Care Team. That way, they'll be able to check your account in a secure environment and further investigate on this banking issue. 

Also, you can check on this article for your future reference: Troubleshoot unknown bank errors. 

Feel free to post again if you have any other questions. I'll be around to help. 

Exactly my point about pointless copy and paste templated posts without looking for the issue. Same thing happened with the bankwest banking feed that was a problem for a long time. You have just confirmed for me it's time to move on from Quickbooks.

Thanks. 

We want to make sure that everything is taken cared of, AussieBrent. To resolve this, we have to review your account in a secure space. However, my access is limited only to QuickBooks Online in this public forum for security reasons.

Here's how to contact our Customer Care Support team: 

1. Go to Help (?). 
2. In the Search tab, select Contact Us. 
3. Enter your question and select Continue. 
4. Choose a way to connect with us:

• Have a chat with a support expert. 
• Get a callback from the next available expert. 

If I can be of help to you in any way please let me know, my sole purpose is to support you the best way we can.

I have tried all the above, but for the past five days Quickbooks keep telling me "Update your BankWest (Australia) - Business sign-in info  Your bank is requesting a password change. Once completed, return to QuickBooks and enter your new password.(109)".

Hi GregRB,

Thanks for performing the troubleshooting steps provided earlier. Bank error 109 means the bank is requiring the user change their password at the bank's website. This password change is in no relation to QuickBooks, we are simply relaying the message.

I'd recommend to contact our support team to further check your account in a secure environment and escalate it if needed. Here's how to contact our Customer Care Support team: 

1. Go to Help (?). 
2. In the Search tab, select Contact Us. 
3. Enter your question and select Continue. 
4. Choose a way to connect with us:

• Have a chat with a support expert.
• Get a callback from the next available expert.

Let us know if you have any other questions and we're here to help. 

I did the same thing, Bankwest directly didn't ask for a password change but I changed it anyway, still didn't work. I then tried my Business bank details to login as they are different credentials to my personal and I use a security token and got the same issue. 

It's just quickbooks again and the robots in this forum just post pointless copy and paste templated responses which does nothing at all just to prolonge the issue. 

IntuitAika Thanks for the pointless response, save your time and work on something else. 

Thanks for your response IntuitAika, but you don't seem to have read what I said properly, I said that "Quickbooks keeps incorrectly telling me that the bank is requesting a password change." However Bankwest was not asking for a password change AND I did change the password AND I tried another login account and Quickbooks continued to incorrectly tell me that the bank is requesting a password change. Other people also appear to have this same problem.

Apologies for the inconvenience this has caused you and on your business. I can see there are multiple reports with Bankwest accounts getting error 109 which is currently being raised to the banking team.

For us to better assist you, I'd recommend contacting our Customer Care Team. That way, one of our support agents can take a look at your account connection in the background in a secure form and escalate it to our banking team for further investigation. 

I'm getting the same thing. Changed password in Bankwest and still have the same errors in QB.

Is there any resolution to this yet?

Hi Corvid-Photography,

The issue is still being investigated by our engineers. If you haven't contacted our QBO Support yet, please feel free to do so tomorrow before 6 PM Kingston (GMT+11). Just follow the steps that my colleague, IntuitAika, shared above.

While waiting for the solution, you may want to consider uploading the transactions of the affected period. That way, you can start working on them and reconcile your accounts.

Feel free to go back to this thread if you have more questions connecting with Bankwest. I'm just around to help.

Thanks JessT

The information regarding uploading the transactions was very helpful.  Whilst it will be much better when the import from Bankwest is fixed, at least the manual uploading from a file is a fairly efficient way to deal with the bank transactions in the meantime. Thanks.

Regards Greg

Can Quickbook get the people look into this matter? Since 14 April 2023, and still haven't fix it. If this cannot be fixed, the only solution will be moving away from Quickbook and change to other Accounting software that able to supporting the user. 

Thanks for bringing this to our attention, @xv22.

Allow me to chime in to share some important information about the Bankwest error.

The investigation mentioned by my colleague above is currently ongoing, rest assured that during this time, our product engineers are doing their best to give this issue a fix. 

In the meantime, if you need to take care of your bank transactions in QuickBooks Online, id suggests manually uploading them into the program. Check out this article for the detailed steps: Manually upload your transactions, receipts, and bills into QuickBooks Online.

I also encourage you to contact our Customer Care Team. They'll collect your contact information and add you to the list of affected users. This way, you'll receive email updates and fixes about this matter. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. In the Search tab, select Contact Us.
4. Enter your question and select Continue.
5. Choose a way to connect with us:

• Have a chat with a support expert.
• Get a callback from the next available expert.

Once you're back on track, feel free to utilize this article to further manage your books: Reconcile an account in QBO.

We appreciate your patience as we're working to fix the issue with Bankwest. If you have other concerns about your entries, reports, or data, let me know and I'll help you out. 

I spoke with Bankwest (BW) about this issue last week.  They stated that Quickbooks (QB) is not approved because QB is a third-party app gaining access via login credentials, which is against their T&C.  BW also informed me that should bank accounts be compromised via QB, we are not covered by the "no-loss security guarantee".  When I queried how MYOB, XERO etc access bank feeds, BW stated not like this.

I received an email from QB this week stating:

"We are pleased to share that a fix has been implemented to resolve the bank feed connection with Bankwest Personal and Business accounts.

For the fix to be effective, you may need to update your internet banking credentials in QuickBooks Online account and reconnect your Bankwest account. 

Please follow below steps to update and reconnect: 

1. Sign into QuickBooks Online account
2. Navigate to the Banking / Transaction tab, then select the Bankwest account card
3. Select the Pencil icon, then select Edit sign-in info
4. Enter internet banking credentials to re-connect the account

Thank you for your patience as we worked to resolve the Bankwest connection."

I have spoken with BW about the above today, and they stated this is not true.  QB have not resolved the issue and BW do not support the QB platform.

Hi accounts376,

Thanks for getting back to us with these information. I'll be sure to provide them with our senior support to help further investigate the BankWest connection issue.

As per the last update made by our engineering team, this happened due to a change in login process with BankWest. Our engineering team was working with the bank provider to address this and as of earlier the issue has been fix for most of the customers who reported the issue.

Furthermore, where you able to do and perform a new Enter your bank sign-in info in QuickBooks using the steps provided on the email you've received but still did not update the connection? If so, I would recommend contacting back to our Customer Care Team or reply to the email thread you've received so the team can further escalate the issue.

Post again in the Community if you have questions. We'll make sure to get back to you as soon as possible.

Hi QB,

As per my previous post I spoke with BW today.  Their T&C have not changed, i.e. third-party apps are not permitted to access accounts using login credentials.  This is not a new issue, it was reported multiple times in 2022 (June and September), and I can see QB/you provided similar advice then.

You mentioned most customers bank feed has been fixed, however are they aware BW will not cover them with no-loss security if a third-party app accesses their bank account?

In response to your question, yes, I did try entering my login credentials in QB and am still unable to gain access to bank feeds.  That said, I don't intend trying this method again because as mentioned in my previous post, BW informed that our account would not be protected by the "no-loss security guarantee" if accessing it using a third-party app.  It really isn't appropriate QB request its customers expose themselves like this.

From the above it seems QB are applying band-aid solutions to a known and repeat issue.  I would recommend that the QB Engineers fix the root-cause, i.e. comply with BW T&C, access bank feeds in accordance with them and ensure customers are not unknowingly exposed to potential losses from security breaches.

Hi accounts376,

Protecting the privacy and security of your financial information is our top priority. QuickBooks Online, protect your transactions with multiple layers of security so you can bank online with confidence. The connection for online banking is always "read-only" so that no one can use any of your information in our product to move any money. 

You've mentioned that you're still getting an error on your Bankwest account after entering your login details. I would recommend to contact our Customer Support team to further check your account on a secure environment. 

For more information, you can check on this article: How secure is Online Banking through QuickBooks?

Message us back if you have any other questions, we're here to help.