Every so often the direct feed will miss a days worth of transactions for one account while also bringing all but one or two transactions in another account. This is playing havoc with balances and reconciliations. How do I fix this?
I appreciate your time bringing this concern to our attention, julieh2,
I understand the inconvenience that this may have caused you. Occasionally, this can happen if there are connection faults with the bank account during the periods or potential background issues with the bank during the download times.
Once the transactions have been processed by the bank, these are sent to QuickBooks the following weeknight. The transactions are sent nightly, from Monday to Friday.
To help us resolve the problem, we can perform manual refresh into your bank account. Here’s what you’ll need to do:
Once done, kindly repeat the same steps for at least 3 times and another in the next 24 hours to allow the bank to regain its connection.
If the transactions are still not posted into your register after completing the steps above, I invite you contacting QuickBooks Customer Care support for them to further check your account and determine what caused the problem.
To reach them, here’s how:
If there's anything else you need help with concering your transactions, please feel free to visit us again. Have a great day!
Hi there MiriamM,
Many thanks for your reply - I will certainly be taking your advice when it happens again. I am really grateful for your response as I now understand much better how this works!