Banking transactions are not coming through no matter how many times I’ve updated. How can I fix?

Hello, tuna53. Thanks for reaching out to the Community forum. 

For me to be able to provide you the best resolution, can you please verify with me the name of the specific bank which is not updating?

For the meantime, I recommend checking this article for guidance on what to do if bank account is not updating: https://quickbooks.intuit.com/learn-support/en-us/bank-feeds/what-to-do-if-bank-transactions-won-t-d....

Looking forward to your response. Have a great weekend.

Hi, apologies... bank is Westpac

Let me share additional to ensure your bank transactions are updated, @tuna53.

Here are the possible reasons why you're unable to receive updates in your transactions lists.

• They may have implemented changes to their service offerings, Web Connect or Direct Connect.
• An update on your bank’s information such as the name (bank merger), account number and login credentials require you to refresh it in QuickBooks.
• You may have an Inactive Bank Account enabled for Online Banking in QuickBooks.
• There may be ongoing maintenance on your bank’s website.

To manually update your bank transactions, here’s how:

     1. Log in to your bank’s website outside QuickBooks.

     2. Review your posted transactions and check for any connectivity error notifications.

     3. Once completed, log in to your QuickBooks Online account.

     4. Let’s perform a manual update on your connected bank account.

           a. Go to the Banking menu.

           b. Choose the Banking tab.

           c. Select your bank account.

           d. If you have an existing standard connection, you will see a Future-proof your connection reminder.

           e. Click Get direct bank feeds.

           f. Enter your Account Name, BSB, Account Number.

           g. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

           h. Click Continue update.

You can check this article for more detailed information: How to get direct bank feeds for Westpac.

Also, I have here some articles to help you with managing your downloaded bank transactions:

• What to do if bank transactions won’t download or there's a bank error
• Match and categorise your downloaded bank transactions

Keep me posted if you have other questions. I’m just a few posts away.

This is still an issue, Force refresh shows "Updated 18 Hours ago" best across 4 connected account is 13 Hours ago!!!!!!!!!!!!!!

Bloody Terrible, I have time to do book work NOW, not tomorrow when the system maybe, possibly updates... Bloody disgraceful that our account system wont let us do our accounting when we need...

That the bottom line... Period

3 Months Refund for everyone!

Hi Mobile Search Ready, 

I'm sorry to hear you are dealing with bank feed delays. If you have already escalated your bank feed issue with our product team, they are working hard to have the error's resolved. If you haven't contacted us yet, I would encourage you to contact us here so a team member can raise a case for you and share this with our banking team. 

If you case is in progress, to ensure you can continue with work as normal I would recommend importing the remaining transactions as a Excel CSV file import. This way as we work on the bank feed your work flow can continue. Please have a look at this article by clicking here for the steps involved. 

Thanks, 

Steven