Why is the bank account direct feed still pending authorisation, has been like this for 2 weeks?

Welcome and thanks for posting in the Community, @sandra-edwards.

This has been reported as an ongoing issue and a ticket (INV-36469) was created and forwarded to our Product Engineers. They're now investigating the root cause of the issue and working to fix this as soon as possible.

In the meantime, I highly suggest contacting our Phone Support  team so they can your details to our notification list. This will help our Engineers the number of users affected by the issue. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. 1. Log in to your QuickBooks Online account.
   2. Go to the Help menu at the upper right.
   3. In the Search bar, type Contact Us.
   4. Click the Contact Us option.
   5. Choose Callback.
    
   For support availability time, feel free to view this article: Get help with QuickBooks products and services.

Just in case, I'll add this article for future reference: Connecting your bank account to QuickBooks via Direct feed.

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great weekend!