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As we move from one financial year to the next, there is a lot of work that needs to be done and it can be overwhelming! If you have questions about end of financial year processes such as STP Final Events, reconciling accounts, or closing your books, leave them here and one of our product champions will help out.
Plus, from 1pm - 5pm on Wednesday 8th July 2020, we'll be live with a team of QuickBooks Online experts on hand to answer your questions.
Wanting to get started on your EOFY preparation now but unsure where to start? Take a look at our Year-End Checklists for Business Owners and Advisors.
As we move from one financial year to the next, there is a lot of work that needs to be done and it can be overwhelming! If you have questions about end of financial year processes such as STP Final Events, reconciling accounts, or closing your books, leave them here and one of our product champions will help out.
Plus, from 1pm - 5pm on Wednesday 8th July 2020, we'll be live with a team of QuickBooks Online experts on hand to answer your questions.
Wanting to get started on your EOFY preparation now but unsure where to start? Take a look at our Year-End Checklists for Business Owners and Advisors.
Hi there,
I have an issue with my STP rec. I have found a double up (non paid) payroll entry early in the financial year also submitted to the ATO. I have tried to create an update event to delete the whole payroll event, but the event created is just from one employee. I don't seem to have any control over what I submit to the ATO in the update event. I think I am following your advice in https://quickbooks.intuit.com/learn-support/en-au/payroll-and-stp/create-and-lodge-an-update-pay-eve... but it does not seem to be working. Can you assist?
cheers Linda
Hi Linda,
There are a number of things that you may want to check in this situation. First, an Update Event will only send through an update of the current status of Year to Date figures that are recorded in the system, and it does not allow you to customise the values that are submitted through STP. This means that in order to remove the duplicated pay run, you will either need to Unlock the duplicate pay run and zero out the earnings by following the steps below, or if it is unable to be unlocked because a super batch was submitted for that period, create an ad-hoc pay run with negative earnings to reduce the values in accordance with the duplicate pay run so that the net result is zero.
To zero out the pay run:
Once you've finalised this pay run, the employee's Year to Date earnings will be updated to reflect the new, corrected value for earnings through STP. You will now be able to create a new Update Event and confirm that the earnings that are being submitted are showing the correct amount, no longer including the duplicated pay run. If you have been through these steps and are still seeing an incorrect figure, you're welcome to reply in this thread and we'll be happy to assist you further! Alternatively, you can give us a call on 1800 046 038 to assist you over the phone, or if you would like a call-back from a representative or to talk to us via Messaging, follow the steps below:
-Lucas
Thanks for chiming in this thread, briggsee.
You can create a pay run for the new year transactions. Then, complete the year-end tasks in QuickBooks Online to close out the old year and prepare for the new one.
For more information, you can read these articles:
You can also reach out to our Payroll Support Team for further assistance. They can pull up your account and check the payroll data.
Here are the steps:
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