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I'm here to help you mark your invoice unpaid, adamr1.
In QuickBooks Online, we'll have to delete the invoice payment to change its status back to unpaid. Here's how:
Additionally, I've added these articles that'll help you manage and track a customer overpayment in QuickBooks Online:
Please keep us posted if you need additional assistance managing your sales transactions. We want to make sure your record is accurate.
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