cancel
Showing results for 
Search instead for 
Did you mean: 
adamr1
Level 1

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

This does not work anymore.  There is no option to click unpaid.

CharleneMaeF
QuickBooks Team

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

I'm here to help you mark your invoice unpaid, adamr1.

 

In QuickBooks Online, we'll have to delete the invoice payment to change its status back to unpaid. Here's how:

 

  1. Go to Get paid & pay and then select Customers.
  2. Select Customers.
  3. Choose the customer and locate the invoice payment.
  4. Click View/Edit.
  5. Select More and then Delete.
  6. Click Yes to confirm.

 

Additionally, I've added these articles that'll help you manage and track a customer overpayment in QuickBooks Online:

 

 

Please keep us posted if you need additional assistance managing your sales transactions. We want to make sure your record is accurate.