United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
adamr1
Level 1
‎May 28, 2023 07:34 PM

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

This does not work anymore.  There is no option to click unpaid.

Reply
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎May 28, 2023 09:14 PM

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

I'm here to help you mark your invoice unpaid, adamr1.

 

In QuickBooks Online, we'll have to delete the invoice payment to change its status back to unpaid. Here's how:

 

  1. Go to Get paid & pay and then select Customers.
  2. Select Customers.
  3. Choose the customer and locate the invoice payment.
  4. Click View/Edit.
  5. Select More and then Delete.
  6. Click Yes to confirm.

 

Additionally, I've added these articles that'll help you manage and track a customer overpayment in QuickBooks Online:

 

 

Please keep us posted if you need additional assistance managing your sales transactions. We want to make sure your record is accurate.

Reply
sales286
Level 1
Friday

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

Quickbooks had an update that change the way this screen looks...there is no longer a "1 payment" link - now just a filled green circle with "Paid in Full" beside it...no clickable link

 

Any ideas?

Reply
SirielJeaB
QuickBooks Team
QuickBooks Team
Friday

How do I change back my invoice to unpaid, I accidentally hit paid by mistake and I need to change it back

Let me join the thread and give details about the payment link in the invoice, sales286.

 

If you're using QuickBooks Online (QBO) Australia, please know you'll still be able to see the payment link in the invoice page. Please ensure you've selected the correct customer when you record the payment within the program.

 

Here's a visual reference:

 

V.png

Based on your scenario, it seems you utilize the QBO US version because you have the updated invoice layout. If yes, you're correct that there's no longer a 1 Payment link in the invoice template after releasing the new invoice experience. However, you can track it in the Sales menu instead. Here's how:

 

  1. Go to the Sales menu, then choose Invoices.
  2. Locate and click the transaction.
  3. A window will appear.
  4. In the Invoice activity section, hit the View payment link.

 

See the screenshot below:

 

 

You can also send invoices over time as you work off an estimate in QuickBooks to collect partial payments from your customers. Visit the article below based on your region:

 

 

Let me know if there's anything else you need to know about managing invoices in QBO. You can notify me by replying to the thread below.

Reply