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office143
Level 1

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

 
7 Comments
Bonny_
Moderator

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

Hi office143,

 

You can change the address by navigating to the Company Settings.

 

To do this, select the Gear Icon on the top-right corner of QuickBooks Online, select Account and Settings/Company Settings, then change the address under the Contact info section.

 

Bonny

Lawn-Scapes
Level 1

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

We tried the advice above and it still displays our previous address. I even tried creating a new template and it still won't change to the new address. 

Kass_B - Product Champion
Content Creator

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

Hi Lawn-Scapes,

 

 

I'm sorry to hear this hasn't resolved for you. Can you try instead updating your address directly on the invoice using the following steps:

 

  1. Go to the Settings icon (top right) and select Custom Form Styles.
  2. Locate the 'Master' template in the list, and select Edit to the right.
  3. Select the 'Content' tab and click on the top third of the invoice to open this up.
  4. Select the +Address option, edit as needed and then click Done (bottom right).


I would also suggest clearing your browser's cache to ensure it is not displaying outdated files/information. We recommend using Chrome for the best experience with QuickBooks:

 

  1. Hold down Ctrl+Shift+Delete and a pop-up will appear on your screen.
  2. Select the option 'clear cached images' and make sure the other two options are unticked.
  3. Select the time range All Time, then Clear Browsing Data.
  4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

 

I hope these steps will help resolve the issue however if not, I would encourage you to reach out to our Support Team directly on 1800 046 038 for further troubleshooting as we are here to help!

 

-Kass

Callum Bruce Hull
Level 1

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

The actual solution for anyone else wondering..

 

When you're creating an invoices, click on the "edit work info" text displayed at the bottom of the screen. A window will open from the right and give you the options to change your invoice details, including your business address

 

Your Welcome.

Hilarysc
Level 1

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

I have quick books 2020 and cannot change our company address on our invoices.  I do not have a settings icon in the top right of screen as has been suggested . I cannot seem to find anywhere on the screen where it will allow me to amend our address.  This is really frustrating.  It was also suggested that the address can be updated when you create a new invoice and then click on "edit work info" text at the bottom of the screen.  I looked all over and can not see and "edit work info" tab.    Any other suggestions would be so greatly received.

 

Thank you

Hilary

Ryan_M
QuickBooks Team

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

Hi @Hilarysc,

 

Thank you for confirming the QuickBooks product you use. I'll assist you with updating your company info found on your invoices.

 

The steps provided above are for QuickBooks Online, that's why it's a bit different on your end since you're using QuickBooks Desktop (QBDT). 

 

Follow these steps:

 

  1. Go to the Lists menu.
  2. Select Templates.
  3. From the list of invoice templates, choose what you want to edit, then right-click it. 
  4. Hit Edit Template
  5. Press the Update Information button under the Company & Transaction Information section.
  6. Update the company address on the next window that appears. 
  7. When done, hit OK, then OK again.

See this article for additional details: Use and customize form templates

 

If you encounter any issues with updating your templates in QBDT, keep this article for reference: Fix common issues when you use and customize templates

 

Tap the Reply button and post a comment below if you have other questions about your invoice templates in QBDT. I'll handle them for you as soon as I can. 

Hilarysc
Level 1

How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

Thank you Ryan.  I clicked on the Lists menu and there was no Templates.   So thank you for your reply but your suggestion did not work.  However,  I've persevered and been able to update our address at last.  Here is what I did (in case any one else has the same problem)

I clicked on the quickbooks logo in the top left corner, then opened preferences ,  then my company and was able to change our address..   I'm happy !!!!!!!