How do I change my address that is shown on our invoices? We have moved and our invoices are showing our old address

Hi office143,

You can change the address by navigating to the Company Settings.

To do this, select the Gear Icon on the top-right corner of QuickBooks Online, select Account and Settings/Company Settings, then change the address under the Contact info section.

Bonny

We tried the advice above and it still displays our previous address. I even tried creating a new template and it still won't change to the new address. 

Hi Lawn-Scapes,

I'm sorry to hear this hasn't resolved for you. Can you try instead updating your address directly on the invoice using the following steps:

1. Go to the Settings icon (top right) and select Custom Form Styles.
2. Locate the 'Master' template in the list, and select Edit to the right.
3. Select the 'Content' tab and click on the top third of the invoice to open this up.
4. Select the +Address option, edit as needed and then click Done (bottom right).

I would also suggest clearing your browser's cache to ensure it is not displaying outdated files/information. We recommend using Chrome for the best experience with QuickBooks:

1. Hold down Ctrl+Shift+Delete and a pop-up will appear on your screen.
2. Select the option 'clear cached images' and make sure the other two options are unticked.
3. Select the time range All Time, then Clear Browsing Data.
4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

I hope these steps will help resolve the issue however if not, I would encourage you to reach out to our Support Team directly on 1800 046 038 for further troubleshooting as we are here to help!

-Kass

The actual solution for anyone else wondering..

When you're creating an invoices, click on the "edit work info" text displayed at the bottom of the screen. A window will open from the right and give you the options to change your invoice details, including your business address

Your Welcome.

I have quick books 2020 and cannot change our company address on our invoices.  I do not have a settings icon in the top right of screen as has been suggested . I cannot seem to find anywhere on the screen where it will allow me to amend our address.  This is really frustrating.  It was also suggested that the address can be updated when you create a new invoice and then click on "edit work info" text at the bottom of the screen.  I looked all over and can not see and "edit work info" tab.    Any other suggestions would be so greatly received.

Thank you

Hilary

Hi @Hilarysc,

Thank you for confirming the QuickBooks product you use. I'll assist you with updating your company info found on your invoices.

The steps provided above are for QuickBooks Online, that's why it's a bit different on your end since you're using QuickBooks Desktop (QBDT). 

Follow these steps:

1. Go to the Lists menu.
2. Select Templates.
3. From the list of invoice templates, choose what you want to edit, then right-click it. 
4. Hit Edit Template. 
5. Press the Update Information button under the Company & Transaction Information section.
6. Update the company address on the next window that appears. 
7. When done, hit OK, then OK again.

See this article for additional details: Use and customize form templates. 

If you encounter any issues with updating your templates in QBDT, keep this article for reference: Fix common issues when you use and customize templates. 

Tap the Reply button and post a comment below if you have other questions about your invoice templates in QBDT. I'll handle them for you as soon as I can. 

Thank you Ryan.  I clicked on the Lists menu and there was no Templates.   So thank you for your reply but your suggestion did not work.  However,  I've persevered and been able to update our address at last.  Here is what I did (in case any one else has the same problem)

I clicked on the quickbooks logo in the top left corner, then opened preferences ,  then my company and was able to change our address..   I'm happy !!!!!!!

Instead of Preferences, my version had Settings, but it worked! Thanks Hilary.

In my version, 2020 Desktop for Mac: Go to Quickbooks logo, top left, select Settings, then select My Company and make changes for all (Company, Shipping, etc.) It does not automatically update each section. 

Thank you Hilary!

Hi,

I have QuickBooks Essentials, (Online?) and I am also struggling to change my company address on invoices and estimates. How do I go about modifying this?