Learn how to fix common template issues in QuickBooks Desktop.
QuickBooks comes with a variety of templates you can choose from. If you stumble into an issue while you use and customize templates, don't worry. We'll help you fix it.
There's a setting in QuickBooks that lets you print with or without borders. You can change this if the lines and borders show up on some forms, but not others.
If you send an invoice as a PDF and some fields aren't aligned, change the invoice font.
Typically, if you use a template on an invoice and you create another invoice, that regular template should show again. This setting should stay unless you change the template.
If you changed the template and the new template doesn't show when you create another invoice, you may have a damaged template.
If you have a backup from the time that the customized template worked, you can restore it. If restoring a backup isn't a good option for you, you'll need to recreate your customized template.
When resizing the long text field using the Layout Designer, the long text field may disappear on all but the last page. Use a Text Box to enter the info you need.
If you get an error about a logo, remove the attached logo or image from the custom template you're trying to export.
You get this error when the form template you're trying to import has an issue or from a newer version of QuickBooks Desktop.
If you created a template in a newer version of QuickBooks Desktop but need the copy from the previous version, you need to recreate the template.
If you come across this error when you email, print, or save a form as PDF, the image may have an issue. To fix this, convert the image format using an image editing program.
If the error persists, you may try this support article from Adobe Help Center.
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