cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question you would like to ask our community of experts and fellow QuickBooks Accountants and SMB's? Post a question here
cheard-11
Level 1

Mark invoice as paid

A customer paid 2 invoice amounts together.  Both invoices are showing as overdue.  How do i mark them as paid?

Solved
Best answer March 12, 2019

Best Answers
lyndaartesani
Level 6

Mark invoice as paid

+ receive payment.  Enter full amt received & ck off each invoice to clear

View solution in original post

13 Comments 13
lyndaartesani
Level 6

Mark invoice as paid

+ receive payment.  Enter full amt received & ck off each invoice to clear

LUCINDAP
Level 1

Mark invoice as paid

Wheres the solution? I have 6 that say overdue but they've all been paid, where can I mark them as paid? 

JessT
QuickBooks Team

Mark invoice as paid

Hi LUCINDAP,

 

The payment will sync for individual invoice payments.

 

For this scenario, you can mark each invoice as paid. Just enter a note saying the payment didn't sync to them  You can also wait for the payment to be downloaded on your Banking page, and match them to your invoices.

 

You can always go back to this thread if you have some questions.

MaryLurleenM
Moderator

Mark invoice as paid

Hello there, Switch87,

 

You can also link a deposit to an invoice. When you receive bank deposits as a payment, you'll want to link them to the customer's open invoice.

 

Here's how:

  1. Click Accounting on the left pane.
  2. Select Chart of Accounts.
  3. Locate the account you deposited the payment to, then select View Register.
  4. Locate and choose the correct deposit, select Edit.
  5. On Bank Deposit screen, scroll down to Add funds to this deposit, then find the fund you need to edit.
  6. In the Received From column, search and choose the appropriate Customer name.
  7. In the Account column, search and select Account's Receivable, then select Save and Close.

Next, apply the deposit entry as an invoice payment.

  1. Click + New on the left pane.
  2. Under Customers, select Receive Payment.
  3. Select the Customer's name.
  4. Add the Payment date.
  5. Under Outstanding Transactions, select the Invoice you need to mark as paid.
  6. Under Credits, select the Deposit entry, then select Save and Close.

Don't hesitate to reach out to me if you need more help.

ncjones21@gmail.
Level 2

Mark invoice as paid

That process is so long winded , why can’t we just mark as paid 

ChristieAnn
QuickBooks Team

Mark invoice as paid

Hi there, ncjones21@gmail..

 

I'll provide different information on how the invoice payments work in QuickBooks.

 

As mentioned above, the payment will sync for individual invoice payments. You'll need to wait for the payment to be downloaded on your Banking page, and match them to your invoices. This way, the invoice will automatically show as paid.

 

The steps shared by my peer MaryLurleenM is the other easiest way to record the payment and link them to the customer's open invoice. This will make sure to tag the invoice as paid in the QuickBooks system. And, to secure that your account stays accurate.

 

You also have the option to manually enter the invoice payments in the Received payment page. From there, you can choose and link the invoice to mark the transaction as paid.
 

Here's how:

 

  1. Click the + New at the left panel.
  2. Choose Receive Payment.
  3. Select the name of the customer from the drop-down menu.
  4. From the Outstanding Transactions section, select the invoice that you’d like to apply the payment.
  5. Choose the payment method.
  6. Enter the Reference no. and Memo if applicable.
  7. You can either deposit the money to your transaction account or to the Undeposited funds account.
  8. Hit Save and close.

 

 

 

 

 

 

For additional information, you can click this article: Record invoice payments in QuickBooks Online. This also provides steps on how you can record a partial or joint payment in QuickBooks.

 

Please refer to this article on how you can use the credit toward an invoice, refund the customer, or enter the overpayment as a tip in QuickBooks: Handle a customer credit or overpayment in QuickBooks Online.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

nikki1985
Level 1

Mark invoice as paid

Hi thanks for the help, but I do not have the "credit" button or option on my receive payment screen. Please help Thank you

ShiellaGraceA
QuickBooks Team

Mark invoice as paid

Thanks for coming in today, @nikki1985.

 

I have some information about getting the credit option when receiving invoice payment. You'll need to create an adjustment note to record the credit. This way, you'll see the Credit option when receiving payment.

 

Let me walk you through how.

 

  1. Go to +New, then select Adjustment note.
  2. Enter the credit details.
  3. Click Save and close.

If you've enabled the automatic apply credits feature from the settings, the above steps will auto-apply the payment to your open invoices. If not, you can go to +New, then Receive payment. Open the invoice and scroll down to see the credit.

 

Here's how it looks like:

 

 

Please check out this guide to give you a better view about this process: Enter and apply a adjustment note or delayed credit.

 

In case you need help with other tasks in QBO, click this link to go to our general topic with articles.

 

Keep me posted if you still have questions or concerns with invoice payments. I'll be around to help. Take care and stay safe.

TJRSrim
Level 1

Mark invoice as paid

None of these answers work, and this seems to be a fairly common question..
What are we paying for when we use quickbooks?

 

The thing won't even show the "overdue" invoice in the list when trying to apply a payment to it.

Can you actually get someone to fix your system so people can waste less time trying work around it?

AileneA
QuickBooks Team

Mark invoice as paid

Hi there, TJRSrim. 

 

I'd say the same thing if I don't get the right answer. Let me help you get your invoices paid.

 

We can pay an invoice by opening it, clicking on Receive Payment, and entering the details on the next page. You can also match a downloaded transaction to the invoice to mark it as paid or link an open credit to it, as ShiellaGraceA shared.

 

My question is, how did you record yours, and when you record an invoice payment now using the normal Receive payment process, what happens?

 

You can check out to this article for more information about Handle a customer credit or overpayment in QuickBooks Online

 

Thanks for dropping by. Please know that I'm just a comment away if you need further assistance. Have a great day.

TJRSrim
Level 1

Mark invoice as paid

And again a complete non-help.

It's not a browser specific problem, it keeps happening across browsers and devices.

 

What is it with the BS from the support people here? How is it so impossible to just mark something as paid in the "proper" quickbooks, when it was a single click in quickbooks self-employed? I thought this was supposed to be an upgrade? So, again, what are we paying for? For you to take functionality away? Yea, no, I'm disputing the charge for the subscription with my credit card issuer. Because knowing your support, getting a refund properly will take a year.

TJRSrim
Level 1

Mark invoice as paid

Just curious: Did the original poster actually mark this as solved, or did intuit support just close it on their own? Because this system is just plain broken still now.

RenjolynC
QuickBooks Team

Mark invoice as paid

Thanks for your reply, TJRSrim.

 

I'd like to add some additional details. 

 

The option to mark the issue as resolved is only available from the poster's end. As I've read your previous reply, it looks like you need further assistance with our Customer Care Team. Contacting them is the best thing to do here. They have more tools available to help investigate what's causing your invoices not showing as overdue. 

 

Please take note that our live chat support is available from M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT. For our phone support, we're available from M-F, 8:30 AM to 6:30 PM, AEDT.

 

Here's how you can reach out to us:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help located in the upper right-hand corner.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us: Start a chat or Call us.

In case you need help with other task in QuickBooks Online, you can visit our general help topics page. This page will route you to the related help articles, Community discussions, video tutorials, and more.

 

Please know that whenever you need help, the QuickBooks Community is here for you. Just leave a reply below and we'll get back to you as soon as we can. Take care and stay safe.