The payment will sync for individual invoice payments.
For this scenario, you can mark each invoice as paid. Just enter a note saying the payment didn't sync to them You can also wait for the payment to be downloaded on your Banking page, and match them to your invoices.
You can always go back to this thread if you have some questions.
Hello there, Switch87,
You can also link a deposit to an invoice. When you receive bank deposits as a payment, you'll want to link them to the customer's open invoice.
Next, apply the deposit entry as an invoice payment.
Don't hesitate to reach out to me if you need more help.
Hi there, ncjones21@gmail..
I'll provide different information on how the invoice payments work in QuickBooks.
As mentioned above, the payment will sync for individual invoice payments. You'll need to wait for the payment to be downloaded on your Banking page, and match them to your invoices. This way, the invoice will automatically show as paid.
The steps shared by my peer MaryLurleenM is the other easiest way to record the payment and link them to the customer's open invoice. This will make sure to tag the invoice as paid in the QuickBooks system. And, to secure that your account stays accurate.
You also have the option to manually enter the invoice payments in the Received payment page. From there, you can choose and link the invoice to mark the transaction as paid.
For additional information, you can click this article: Record invoice payments in QuickBooks Online. This also provides steps on how you can record a partial or joint payment in QuickBooks.
Please refer to this article on how you can use the credit toward an invoice, refund the customer, or enter the overpayment as a tip in QuickBooks: Handle a customer credit or overpayment in QuickBooks Online.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
Thanks for coming in today, @nikki1985.
I have some information about getting the credit option when receiving invoice payment. You'll need to create an adjustment note to record the credit. This way, you'll see the Credit option when receiving payment.
Let me walk you through how.
If you've enabled the automatic apply credits feature from the settings, the above steps will auto-apply the payment to your open invoices. If not, you can go to +New, then Receive payment. Open the invoice and scroll down to see the credit.
Here's how it looks like:
Please check out this guide to give you a better view about this process: Enter and apply a adjustment note or delayed credit.
In case you need help with other tasks in QBO, click this link to go to our general topic with articles.
Keep me posted if you still have questions or concerns with invoice payments. I'll be around to help. Take care and stay safe.
None of these answers work, and this seems to be a fairly common question..
What are we paying for when we use quickbooks?
The thing won't even show the "overdue" invoice in the list when trying to apply a payment to it.
Can you actually get someone to fix your system so people can waste less time trying work around it?
Hi there, TJRSrim.
I'd say the same thing if I don't get the right answer. Let me help you get your invoices paid.
We can pay an invoice by opening it, clicking on Receive Payment, and entering the details on the next page. You can also match a downloaded transaction to the invoice to mark it as paid or link an open credit to it, as ShiellaGraceA shared.
My question is, how did you record yours, and when you record an invoice payment now using the normal Receive payment process, what happens?
You can check out to this article for more information about Handle a customer credit or overpayment in QuickBooks Online.
Thanks for dropping by. Please know that I'm just a comment away if you need further assistance. Have a great day.
And again a complete non-help.
It's not a browser specific problem, it keeps happening across browsers and devices.
What is it with the BS from the support people here? How is it so impossible to just mark something as paid in the "proper" quickbooks, when it was a single click in quickbooks self-employed? I thought this was supposed to be an upgrade? So, again, what are we paying for? For you to take functionality away? Yea, no, I'm disputing the charge for the subscription with my credit card issuer. Because knowing your support, getting a refund properly will take a year.
Thanks for your reply, TJRSrim.
I'd like to add some additional details.
The option to mark the issue as resolved is only available from the poster's end. As I've read your previous reply, it looks like you need further assistance with our Customer Care Team. Contacting them is the best thing to do here. They have more tools available to help investigate what's causing your invoices not showing as overdue.
Please take note that our live chat support is available from M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT. For our phone support, we're available from M-F, 8:30 AM to 6:30 PM, AEDT.
Here's how you can reach out to us:
In case you need help with other task in QuickBooks Online, you can visit our general help topics page. This page will route you to the related help articles, Community discussions, video tutorials, and more.
Please know that whenever you need help, the QuickBooks Community is here for you. Just leave a reply below and we'll get back to you as soon as we can. Take care and stay safe.