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Brooklynz
Level 1

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

 
Solved
Best answer May 12, 2020

Best Answers
Kass_B - Product Champion
Content Creator

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Brooklynz,

 

You can use the 'Resolve' tool when you are matching your payments as this marks the invoice as paid while accounting for the fee:

  1. Go to the 'Banking' tab, select the relevant transaction and 'Find Match'.
  2. Locate and select the invoice in the list. In the 'Payment' field to the right, enter the full amount of the invoice. 
  3. Scroll down to the bottom. You will see a difference which should total your fee. 
  4. Select the 'Resolve' option. This will create a line to add a resolving transaction. Enter a category to assign this to (eg Bank charges and fees or so on - if you don't see one relevant to you, you can create your own from this dropdown by selecting '+ Add New'.
  5. Enter a date, a memo/class etc as desired, then enter the amount of the fee as a negative figure, then Save.

This will mark the invoice as fully paid and resolve the difference of the fee.

 

- Kass

View solution in original post

1 Comment 1
Kass_B - Product Champion
Content Creator

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Brooklynz,

 

You can use the 'Resolve' tool when you are matching your payments as this marks the invoice as paid while accounting for the fee:

  1. Go to the 'Banking' tab, select the relevant transaction and 'Find Match'.
  2. Locate and select the invoice in the list. In the 'Payment' field to the right, enter the full amount of the invoice. 
  3. Scroll down to the bottom. You will see a difference which should total your fee. 
  4. Select the 'Resolve' option. This will create a line to add a resolving transaction. Enter a category to assign this to (eg Bank charges and fees or so on - if you don't see one relevant to you, you can create your own from this dropdown by selecting '+ Add New'.
  5. Enter a date, a memo/class etc as desired, then enter the amount of the fee as a negative figure, then Save.

This will mark the invoice as fully paid and resolve the difference of the fee.

 

- Kass

View solution in original post