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Brooklynz
Level 1
posted
‎May 12, 2020 12:44 PM
last updated ‎May 11, 2020 7:44 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

 
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Best answer May 12, 2020
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Kass_B - Product Champion
Content Creator
‎May 12, 2020 02:04 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Brooklynz,

 

You can use the 'Resolve' tool when you are matching your payments as this marks the invoice as paid while accounting for the fee:

  1. Go to the 'Banking' tab, select the relevant transaction and 'Find Match'.
  2. Locate and select the invoice in the list. In the 'Payment' field to the right, enter the full amount of the invoice. 
  3. Scroll down to the bottom. You will see a difference which should total your fee. 
  4. Select the 'Resolve' option. This will create a line to add a resolving transaction. Enter a category to assign this to (eg Bank charges and fees or so on - if you don't see one relevant to you, you can create your own from this dropdown by selecting '+ Add New'.
  5. Enter a date, a memo/class etc as desired, then enter the amount of the fee as a negative figure, then Save.

This will mark the invoice as fully paid and resolve the difference of the fee.

 

- Kass

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7 Comments 7
Kass_B - Product Champion
Content Creator
‎May 12, 2020 02:04 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Brooklynz,

 

You can use the 'Resolve' tool when you are matching your payments as this marks the invoice as paid while accounting for the fee:

  1. Go to the 'Banking' tab, select the relevant transaction and 'Find Match'.
  2. Locate and select the invoice in the list. In the 'Payment' field to the right, enter the full amount of the invoice. 
  3. Scroll down to the bottom. You will see a difference which should total your fee. 
  4. Select the 'Resolve' option. This will create a line to add a resolving transaction. Enter a category to assign this to (eg Bank charges and fees or so on - if you don't see one relevant to you, you can create your own from this dropdown by selecting '+ Add New'.
  5. Enter a date, a memo/class etc as desired, then enter the amount of the fee as a negative figure, then Save.

This will mark the invoice as fully paid and resolve the difference of the fee.

 

- Kass

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hello150
Level 1
‎December 22, 2021 10:28 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hello,

 

I've followed this guidance but I get an error message saying that 'Something's not quite right' and that Quickbooks has encountered an error while calculating tax. I've tried selecting a different tax option from the drop-down menu and reentering the bank charge but nothing works to allow me to save the bank fee and resolve this. I've tried contacting customer service but it's offline.

 

Thanks,

 

Kirsten

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John Enrico
QuickBooks Team
QuickBooks Team
‎December 23, 2021 09:40 AM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi hello150,

 

Thank you for posting in the Community!

 

Kindly try to delete the Invoice that you are trying to match to the bank transaction, then recreate the Invoice with the same details. Once done, go back to the Banking page and re-attempt the steps provided above.

 

If the above suggestion does not help, you may respond to this post or you may contact our Customer Care helpline, which is open from 8:30AM - 6:30AM (AEDT) Monday - Friday.

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Brigitte2
Level 1
‎September 06, 2022 03:25 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Kass,

 

Is the Resolve option actually the same as the Undeposited funds option

https://quickbooks.intuit.com/learn-support/en-au/manage-customers-and-income/partial-payments-credi... ?

I mean, if I use Resolve option only, do I need to add any other step or just steps from what Kass wrote?

 

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IntuitAika
Intuit
Intuit
‎September 06, 2022 03:52 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Brigitte2,

 

Resolve difference and Undeposited funds are different. You can use Resolve difference if the if you received less than the due amount on invoice because of bank fees. However, undeposited funds is where you can allocate payments received it is not deposited yet on your bank.


If you use the Resolve option when matching a transaction, there's no need for you to create any other transaction. After you click Resolve, you'll be able to allocate the amount on the designated category and it'll be posted automatically on your Chart of Accounts.

 

For your reference, you can check on these articles:

 

How to account for bank fees when matching transactions in the Bank Feed

Deposit payments into the Undeposited Funds account in QuickBooks Online

 

Feel free to drop a comment below if you have any other questions. Have a great day! 

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Brigitte2
Level 1
‎September 06, 2022 04:13 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Aika,

 

Thank you so much for your prompt reply!

That makes sense now.

 

Have a great day as well!

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Kevin_C
QuickBooks Team
QuickBooks Team
‎September 06, 2022 04:32 PM

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Welcome back, @Brigitte2.

I'm glad to know that the information provided by my colleague answers your concern. Please know that the QuickBooks Community team is always here to help with any questions you may have with QuickBooks.

If you have further questions about your QuickBooks account, the Community is always here to help. Have a great day ahead!

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