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Brooklynz
Level 1

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

 
Solved
Best answer May 12, 2020

Best Answers
Kass_B - Product Champion
Content Creator

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Brooklynz,

 

You can use the 'Resolve' tool when you are matching your payments as this marks the invoice as paid while accounting for the fee:

  1. Go to the 'Banking' tab, select the relevant transaction and 'Find Match'.
  2. Locate and select the invoice in the list. In the 'Payment' field to the right, enter the full amount of the invoice. 
  3. Scroll down to the bottom. You will see a difference which should total your fee. 
  4. Select the 'Resolve' option. This will create a line to add a resolving transaction. Enter a category to assign this to (eg Bank charges and fees or so on - if you don't see one relevant to you, you can create your own from this dropdown by selecting '+ Add New'.
  5. Enter a date, a memo/class etc as desired, then enter the amount of the fee as a negative figure, then Save.

This will mark the invoice as fully paid and resolve the difference of the fee.

 

- Kass

View solution in original post

3 Comments 3
Kass_B - Product Champion
Content Creator

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi Brooklynz,

 

You can use the 'Resolve' tool when you are matching your payments as this marks the invoice as paid while accounting for the fee:

  1. Go to the 'Banking' tab, select the relevant transaction and 'Find Match'.
  2. Locate and select the invoice in the list. In the 'Payment' field to the right, enter the full amount of the invoice. 
  3. Scroll down to the bottom. You will see a difference which should total your fee. 
  4. Select the 'Resolve' option. This will create a line to add a resolving transaction. Enter a category to assign this to (eg Bank charges and fees or so on - if you don't see one relevant to you, you can create your own from this dropdown by selecting '+ Add New'.
  5. Enter a date, a memo/class etc as desired, then enter the amount of the fee as a negative figure, then Save.

This will mark the invoice as fully paid and resolve the difference of the fee.

 

- Kass

View solution in original post

hello150
Level 1

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hello,

 

I've followed this guidance but I get an error message saying that 'Something's not quite right' and that Quickbooks has encountered an error while calculating tax. I've tried selecting a different tax option from the drop-down menu and reentering the bank charge but nothing works to allow me to save the bank fee and resolve this. I've tried contacting customer service but it's offline.

 

Thanks,

 

Kirsten

John Enrico
QuickBooks Team

I issued an invoice and received $25 less than the invoiced amount because of a fee (which is not showing on my account). How can I mark the invoice as fully paid?

Hi hello150,

 

Thank you for posting in the Community!

 

Kindly try to delete the Invoice that you are trying to match to the bank transaction, then recreate the Invoice with the same details. Once done, go back to the Banking page and re-attempt the steps provided above.

 

If the above suggestion does not help, you may respond to this post or you may contact our Customer Care helpline, which is open from 8:30AM - 6:30AM (AEDT) Monday - Friday.