Why is there a letter after the invoice number typically A. ie 5596A ? is this a feature inadvertantly turned on??

Hi Garreth, 

Thank you for reaching out on this.

It is not by design for the invoice numbers to carry the letter A at the end.

You can try creating a new invoice, remove the letter A and click save, as it should prevent the A from showing again in the next invoice. 

Please let us know how you go and if you require any additional assistance. Thank you. 

thanks Zac you say its not by design...

thanks for the suggestion is this a work around?

are you saying that its not the original intention of QB to have the suffix in the invoice no.

I don't understand how it evolved to be in place now?

Hi garreth!

We thought you were confused why there is letter A in your invoice number. That's why Zac said this is not the default setup and you can remove it.

Anyhow, we can actually add letters as a suffix or prefix. This is a common practice in businesses with different types of invoices. However, only the numbers will increment as you create more invoices. Letters do not change because they are generally used to identify the type of invoice.

Hope this clears up everything.

If you have additional questions, you can always go back to this thread. Have a good one!

ok here is the scenario.

up until late last year all invoices generated normally, there was no letter A after the invoice number.

now for some reason i am getting a letter A following the invoice number.

I have not knowingly initiated this.

so is there a button that I need to click or something that needs turning off in templates or preferences to turn this off.

thanks 

Hi garreth!

In QuickBooks Online, you can add letters as a suffix or prefix to the invoice number if you want to set your own numbering sequence. If you added this to your previous invoices, this will be added automatically to future ones. 

You can simply edit the Invoice no. field and remove the letter from there. This will prevent from adding to future invoices.

If you're unable to edit it or you can't see the said field, let's turn on the custom transaction numbers. Please follow these steps:

1. From the Gear icon, select Account and settings.
2. Go to the Sales tab and select the Sales form content section to expand it.
3. Toggle the Custom transaction numbers to turn it on. Then, tap Save and Done.

Once done, create an invoice and remove the letter before saving it. If everything looks good, turn off the Custom transaction numbers again. Just follow the same steps.

I've added some links below for more details about customising sales forms:

• How to set up custom invoice numbers
• Email and customise sales form

I'll be here if you need anything else. Have a great day!

I changed the custom invoicing by prefixing PA/ to my number, but the same is not appearing in my next Invoice. Is their any solution to this

Thank you for joining the thread, Gaganbhat. 

Let's turn off and on Custom transaction numbers on your settings and then enter manually the correct invoice number in QuickBooks Online. 

Here's how: 

1. Go to Gear icon and select Account and Settings.
2. On Sales, select Sales form content. 
3. Turn off Custom transaction numbers.
4. Select Save and Done.

You can do the same when turning on Custom transaction numbers. Once done, create an invoice and enter manually the correct invoice number. 

For your reference, you can check on this article: How to change the invoice number on sales forms. 

If the same thing happens, let's check if this a browser-related concern. Cache and cookies make the browser speed up the loading process. However, this can also cause issues when piled up. 

You can use a private window and check if you're able to see the invoice number with prefix. If you do, go back to the main browser and clear the cache. This way, the internet files that may be causing the issue will be deleted.

You can also use other browser such as Google Chrome, Mozilla Firefox or Internet Explorer. 

Feel free to comment below if you need more help with QuickBooks Online. Have a great day!