Good day, stevelazz.
I'll share some steps to get the QuickBooks app working again. To begin, let's change the data connection on your device.
Try to save the invoices. If you're getting the same result, clearing the app's data is our next step.
Finally, restart your device.
Otherwise, uninstall and reinstall the app. You can also read these articles for reference:
Please feel free to leave a comment letting me know how things go after giving this a try. I want to ensure your success. Take care!
Thanks for chiming in, lesyin.
I appreciate your time doing the all troubleshooting steps provided above. Since you're getting the same result, what we can do in the meantime is use your mobile browser in creating the invoice.
You can follow the steps here: Create invoices in QuickBooks Online.
Then, get in touch with our Customer Care Team to get this issue investigated. They have more tools to check what's causing this behavior and can work with our engineers for further resolution.
Here's how you can contact our support:
If you have the new QuickBooks Assistant help update, you can follow these steps:
Please keep me updated how it goes. I'm always around to help you out. Take care!
I am unable to save invoices in the mobile app. It prompts me to call a phone number.
This problem has persisted for months and no one has been able to assist me.
It is frustrating and unacceptable! Terrible service!
I appreciate you updating the thread and notifying us of this issue. I understand the convenience of being able to send invoices on the go using the QuickBooks app. I’ve got some troubleshooting steps here so you can work continuously without interruptions.
Before proceeding, I’d like to know if you encountered any error messages when saving invoices. Any additional info will help me provide a timely resolution.
The cache data that is stored in your device affects the app’s performance. To isolate this, I recommend clearing it, as this helps refresh the app. To do this, you'll need to go to your Android's Settings, then select the mobile app.
Let's also refresh the data on your QBO mobile app. If you haven't tried the following steps, I suggest performing them:
After that, try to create and save your invoices again. If you get the same result, uninstall and reinstall the app. This is to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.
In the meantime, you'll want to consider logging in to your QuickBooks Online account on a browser. This way, it will help us identify if it is a mobile app issue. From there, you can create and send invoices to your customers.
See these articles to know more about how to personalize the invoice details using the QBO mobile app or browser:
Once everything is settled, check out these guides to learn how to receive invoice payments to balance your accounts:
Please let me know how this goes. If you have follow up questions with the app or any other QuickBooks tasks, I'll be around for you. Take care.