Hi there, mandkpinzone.
The error 502 bad gateway occurs when the server on the internet received an invalid response from another server.
Please try using another support browser.
If the error persists, let's add Intuit as the trusted site in your browser settings. You can also enable the active scripting (if you're using the Internet Explorer browser). Here's how:
More troubleshooting steps can be found in this article to resolve any browser errors.
Please get back to us when you have some time. We are here to help.
I'm actually using the app on a MAC my other company files open fine just not one
Thanks for coming back with more clarification, mandkpinzone.
Let's fix it by clearing the app's cache. Here's how:
Then, log in again. If you're still getting the error message, let's uninstall and install the updated app :
If none of the above works, please report this to us by contacting our support team. Once they have the complete information of the issue, they'll escalate it to our engineers.
Let us know if you have any questions about accessing your account. We are here to help.
Reset Data worked thanks so much :)
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