Is anyone else having issue with their bank account link? It’s been over a week, the repair steps don’t work. It’s giving me a 103 error code.

Hello there, @conkandco.

I'll make sure to get rid of the error message so you can connect your bank account to banking feeds in QuickBooks (QBO).

To start with, may I know the name of your bank account first? The name of your bank account can help me review our resources to check for reported issues saying it's been over a week since you got this problem.

Now to begin our troubleshooting, let's login directly to your bank's website and check for the latest announcements. Say notifications or alerts from your bank that need your approval may block QuickBooks and possibly the reason why you got such an error message.

Then, update your credentials in QBO to complete our troubleshooting steps. You can do so by following the steps below: 

1. Go to Transactions.
2. Choose Banking.
3. Select Edit.
4. Click Edit sign-in info.

Kindly read and use this article to learn more about resolving banking error 103 in QBO: Fix Error 103 when Connecting an Account in QuickBooks Online.

Now that you can connect your account and get your latest online transactions, here is the reference you can use to review and put them into the correct accounts in QBO: Categorise and Match Online Bank Transactions in QuickBooks Online.

Keep me updated with the results in the comments below. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking in QuickBooks. Take care and stay safe, @conkandco!

Hi @JonpriL 

The banking URL is https://www.greatsouthernbank.com.au/

Formally known as CUA. I’m assuming that’s why there is an error as it’s not recognized by QB now. I have tried all the above troubleshooting and this is all I can come up with as nothing works. I have even removed the account to re-establish it and still won’t work. 

Hello, conkandco-outloo. 

Thank you for getting back to us. Since we laid the possible solution above and yet it didn't work. I suggest reaching out to our customer support team. They have the tools to open your account insecurely ways and investigate this further.  

Before doing so, please know that in case you want to talk to one of our representatives, you'll have to request a callback. That specific option is currently available from 8:30 AM to 6:30 PM (AEDT) from Monday to Friday. However, you can contact them anytime through chat. Once ready, here are the steps: 

1. Go to the Help menu.
2. Press the Contact Us button.
3. Type in your concern in the What can we help you with? field.
4. Click the Let's talk button.
5. Select either Get a callback or Start a chat in the Choose a way to connect with us section.

Please let me know how it goes or if you have any other issues. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!

Still no solution. I can see the web address is updated on qbo but I still can’t log in at all.

Hello conkandco-outloo,

There seems to be a change in provider name from Credit Union Australia to Great Southern Bank as well as website login change, therefore leading to this connection issue. Engineers are aware and working on a fix to accommodate these changes. I'd recommend contacting our Customer Care Team. You can provide this INV-72419 so they can track your concern. They'll add you to the list of affected users.

In the meantime, you can import your bank transactions manually so you're still on top of running your business. Here's an article for the detailed steps: Manually upload transactions into QuickBooks Online.

Post again if you need help with QuickBooks Online.

Do we have an update on this as it’s still not fixed at all and I’m getting sick of going round and round in circles on the customer care support link.  We are approaching end of financial year !!!

Hi conkandco-outloo,

I understand how important it is to establish a bank connection in QuickBooks Online. We are aware of this issue and our engineers are still working on for a fix. As a workaround, you can import your bank transactions in CSV format. Also, you may check on the Banking page to see the list of banks supported for connection in QuickBooks Online.

Also, I would recommend you to contact our customer support team to have your account added on the affected list and for you to receive a real-time update or progress on this reported banking issue. 

Feel free to post again if you have any other questions. Thanks! 

This feels like it is being strung out for no reason. CUA changed to Great Southern Bank over a year ago, and QBO have had a year to update the API endpoints, but haven't. Even now, how hard is it to update the API endpoint on the back end.

I opened a case with support several weeks ago, which was closed and I was added to the "Incident Ticket" but updates are very few and far between. Last update was 12th June which was effectively "we know about it (don't really care about it) and will look at it" but the thing that really ticked me off was the next incident update was scheduled for 4th July.... Sorry, what!? At least provide an ETR. CSV Import is a kludge, it isn't 1994.

Thanks for joining the thread, MrGMJ!

I can see how important to you and your business to be able to connect and download your bank feeds in QuickBooks Online. Rest assured the product investigation is in progress and being worked on. I understand some aspects of our products could use some work, customer satisfaction is our top priority and it's feedback like yours that help us improve our product so it fulfills its duty of making your time easier when dealing with your connected bank account or QuickBooks file.

We appreciate your understanding on this matter. Again, please know that this is not the experience that we wish you to have. I can assure you that we are doing our best to bring you back to business.

Are you guys fixing the issue with connecting to great southern bank ? Is this a known issue

Hello, vecna. 

We understand how this can be inconvenient when you're unable to connect your banking in QBO. Since the investigation is still in progress, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.  

Please have them link your case to this investigation number INV-72419 for more efficient tracking. Before doing so, please check out our support hours to ensure that we address your concerns on time.

To reach out  to our support team: 

1. Sign in to your account.
2. Click Help.
3. Select Contact Us.
4. Type your concern.
5. Tap Let's talk.
6. Press Get a callback.

In the meantime, you'll want to manually  upload bank transactions using our WebConnect feature.   

Once done, you can go back to the Banking menu to match and categorise your bank transactions. 

I appreciate your patience and understanding as we continue to find a permanent fix about the issue. Let me know if there are other things you need by commenting below. I'll be around to provide the information that you need. Stay safe!

I am having a major problem linking my GSB to QBO. IVE TRIED EVERYTHING YET NOTHING WORKS. I rang, emailed and went through hours of FAQ’s to be still sitting here with my accountant at tax time frustrated. Why is this so hard. It was linked all was amaxing then bang it unlinked me and no matter what I put in albeit; customer number, WAC email phone number, changing passwords  IT IS NOT WORKING!!! And I’m paying for this service yet I’m not benefiting out of it but pure frustration. I need help now please. I need this rectified asap PLEASE. 

Thanks for letting us know about your experience with connecting Great Southern Bank to QBO, @julesrulz11-iclo.

The issue with not being able to link GSB to bank feeds is still under investigation. This has been reported our engineers, and they are currently reviewing this issue and gathering details in order to implement the solution.

Regretfully, we can't provide the exact turnaround time on when this will be resolved. Our engineers are working on escalations internally. They instead send live updates about the status of the investigation through email. If you're not yet added to the notification list, I recommend contacting our support.You can contact us directly to be added to the list of affected users and receive real-time updates about the issue.

Provide the investigation number INV-72419 to our agents. Here's how to contact us:

1. Go to the (?) Help menu, then select the Search tab.
2. At the bottom, select Contact us.
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to the Choose a way to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   

We continue asking for your patience while this is being worked on. I'm here to help if you have other QuickBooks concerns. 

New customer here. I just paid for a year of Quickbooks with payroll for my new Electrical service Business and it fails to connect to my bank which is Great Southern Bank. I've checked my login and password are correct. Are you (still) having integration issues with my bank?

Hi RozzieD,

Thanks for joining the thread. We have an ongoing investigation for Greater Southern Bank with error 103 and this has been escalated to our banking engineers already. There seems to be a change in provider name from Credit Union Australia to Great Southern Bank as well as website login change, therefore leading to this connection issue. Our engineers are working on a fix to accommodate these changes. 

I would recommend you to contact our customer support team to have your account added on the affected list and for you to receive any update on this matter. 

Feel free to post again if you need any help with banking connection. I'll be around to help. 

Hi,

Thanks, I'm on hold in the phone queue at the moment.

-Roz

Im in the same boat Rozzie not sure whats taking them so long would be a simple fix

I am having the same problems. For the cost of the subscription it is ridiculous that there has been no resolution. In my case it has been over 6 WEEKS!!.

I AM FURIOUS.  I received an email on 1/7/22 saying that they were still working on it and would update me again on 1/8/22!! A month in a business with no accounting program!

The call centre operators are not local and despite trying to be helpful, are difficult to understand due to extremely strong accents. In the end, there is never anything they can do.

No one has suggested the CSV upload to me but frankly I don't see why I should have to go to this trouble.

Also - I asked to be reimbursed for my monthly payments since the program hasn't been working. They gave me $9.52!! 

Does anyone have any suggestions regarding which program is the best to go with?

Which program do people recommend to move to from QBO? QBO's handling of this issue has been dreadful.

Devs do something this is actually a joke

not sure but let me know if you find another program i'm jumping ship on this disaster

Hello vickihos,

I understand you're having fundamental issues with your bank account connection. This is not the experience we want to have for our customers. If you see error 103, it usually means the user ID or password is incorrect for the bank account you’re trying to connect.

If you've done all the basic troubleshooting steps when trying to connect your bank account in QuickBooks Online, I'd recommend reaching out to our Customer Support Team. That way, they can further escalate the unexpected behavior encountered to our banking team or to one of our senior support specialists.

In the meantime, you can still use the alternative solution by manually entering your transactions or manually importing them using a CSV file upload to manage your business, as always, please let us know if there is anything we can do to help. Thank you for your continued patience.

Hi there I’ve actually rang the great Southern bank today. They told me that it is from their end and their tech peeps are onto it like now! I have a feeling they are kicking back having a party this bs has been happening now for over 6 weeks. 🙄. I am Not happy either. 
the bank said you can down load your statements and add them to your quickbooks. My accountant is not happy and I have to say neither am I! Good luck. 

An update.
I've opened a new business account at Suncorp after an email from GSB Great Southern Bank saying they don't support 3rd party connections (this reflects their policy). It sucks to feel I've needed go to another bank as I've banked with CUA/GSB for some 40 years and, until now, always backed them as a winning team. Your mileage may vary and there's new 3'rd party connection technology on the horizon later this year in the way of Australia's Open Banking standards. A webpage on GSB as of a couple of days ago, said it's available for personal but not business accounts and I see that Intuit Australia are accredited to exchange data under the scheme but don't know if or when the two shall meet.

With the help of Intuit support staff the connection to Suncorp today was almost first go. I normally use Firefox as my browser but on attempting to connect to Suncorp for the first time I got the same or similar error screen I had before when trying to connect to GSB. The intuit support person then had me open my QuickBooks Online in Chrome Browser (a bit of a pain with a lengthy Firefox securely generated password to write down and type in) and Chrome has worked and my Suncorp account is connected and working. On going back to using Quickbooks online in Firefox it's still working.

I don't know if this helps folk on GSB with business accounts attach if they use Chrome browser, maybe, I haven't tried again. I could change banks as my previous partnership business which banked with GSB has closed and my Sole trader is new so I could be agile and move banks as I'm setting up. As a new electrical contracting business I plan to use Quickbooks with Tradify or Simpro and really need as seamless banking experience as I can reasonably afford in support of the b2b (business to business) access to electrical wholesalers for purchasing such as Rexel or Haymens or Cetnaj as well as for streamlining the usual bank reconciliations.