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lmolnar1
Level 2
posted
‎October 13, 2020 08:24 AM
last updated ‎October 12, 2020 2:24 PM

How do I turn off Captcha. It is a poor user experience and not needed with MFA. Can qbooks get up to date with the times?

 
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3 Comments 3
Steven_Product Champion
QuickBooks Team
QuickBooks Team
‎October 13, 2020 10:23 AM

How do I turn off Captcha. It is a poor user experience and not needed with MFA. Can qbooks get up to date with the times?

Hi Imolnar1, 

 

Sorry to hear this is the case. If you are finding difficulties with the Captcha security through the app, you can find a work around by clicking here.

 

If the issue persist, please reach out to our support team for further assistance by clicking here here.
 

-Thanks, 

 

Steven

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lmolnar1
Level 2
‎October 23, 2020 11:17 AM

How do I turn off Captcha. It is a poor user experience and not needed with MFA. Can qbooks get up to date with the times?

5 th time this week for a Captcha - what a pain, I can't believe this obsolete function can't be fixed.

I have to log in with password, do captcha, and then MFA with text to phone, crazy.

Does anyone know if Zero or MYOB use Captcha?

 

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Fiat Lux - ASIA
Level 15
‎October 23, 2020 03:03 PM

How do I turn off Captcha. It is a poor user experience and not needed with MFA. Can qbooks get up to date with the times?

@lmolnar1 

Running QB Desktop on a private cloud. No captcha.

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