I'm trying to connect to the ATO but receive the following - Error: CMN.ATO.AS.EM054 - Enter a Branch for the ABN or TFN you have provided. What does this mean?

Welcome to the QuickBooks family, @michael108.

Let me share some clarifications about the error message when connecting to ATO.

You usually encounter this error when you're trying to make electronic lodgement for ABNs with brances. Right now, it's not yet supported by QuickBooks Online.

Currently, adding a branch number when lodging BAS is unavailable in our system. I suggest reaching out to your tax agency and verify the available options about sending the document.

I appreciate your input on this feature.  We always improve the features in QuickBooks Online, and this preference might be added in the future.

In the meantime, you can check out these articles in case you need some ideas about the feature, as well as some guide about using the product:

• Enable BAS E-lodgement for QuickBooks.

• Lodging BAS and IAS.

• QuickBooks Resource Centre.

If you have additional questions or concerns while working in QBO, leave a comment below. I’ll be here to help.

Hi, so has this feature been rectified yet to be able to add a branch number please?

Hi Nednats72, 

This feature of adding a branch number when lodging BAS is unavailable in our system. If you have insights for product improvement ideas and any product concerns to help us improve your experience while using QuickBooks Online, please feel free to go to the Settings icon in your file and click Feedback. All suggestions are welcome and reviewed for potential product enhancements.

Thanks, 

-Steven

Is there any way to do this yet? It seems ludicrous that we can't enter a branch number for e-bas in 2021. 

Hi nathanelcoate, 

We are sorry if the setup is currently not availble. I understand the urgency of having this feature.  We always value customers who are keen to give us their feedback.  Please make use of our feedback link at all times and this will be directed to our engineers for future enhancements.

You may send us your feedback by going to  GEAR ICON > PROFILE > FEEDBACK.
 

Can we escalate this please? 

Hello nathan_elocate,

Currently, branches are unable to be supported for e-lodgement and if your business is set up with a branch number with the ATO you will not be able to lodge through QuickBooks Online. I'd recommend lodging your BAS directly to the ATO website.

You can still prepare the BAS and mark it as lodged in QuickBooks Online, you will just need to lodge your BAS directly with the ATO.

Also, you can check this link to learn more about how to Enable BAS electronic lodgement in QuickBooks Online.

Post again if you need more help with QuickBooks Online. The Community is here to help you!

Yes I know but this isn't a solution when e-bas is advertised as a product feature..... is it?

Appreciate you checking in about the option to e-lodge ABN's with branches in QuickBooks Online, nathanelcoate. 

We understand that this feature would be a great addition to our product. Having this feature in Intuit QuickBooks Online would give it more flexibility. I have lodged your feedback to our customer feedback system in regards to this option. However, we're unable to provide specific timeframe as to when the option to e-lodge with branches on ABN will be available in our current set of features and offering in QuickBooks Online.

We'd recommend you also send your feedback through your QuickBooks Online account by clicking on the Gear icon and select Feedback. In the meantime, you can manually lodge your BAS to the ATO for ABN's with branches.

If you have other questions or concerns, don't hesitate to visit us here. Thanks.

Hi,

It's now 2024 and is there an option to add a branch yet?  I don't see the option.  Very frustrating!!

Hi Anthony,

I understand how important for you and your business to be able to lodge BAS with a branch number. We've already added this to our product feedback report to let our Product Developers know of the feature you are looking for. In the meantime, we recommend lodging the BAS directly to the ATO.

I recommend sending your product feedback through the Settings option in QBO and click on Feedback. Any input you provide will be used to help improve your experience as a QBO user is appreciated.

Drop by again in the Community if you have other QuickBooks Online concerns. 

Hi Sheila,

This has been the standard reply for years now, is it being looked in to?

Hi there, Nathan.

Certainly, all feedback is being checked by the developers. Increased votes and feedback significantly enhance the likelihood of a feature being included in future updates. Keep in mind that implementation requires dedicated time for rigorous checks and testing before it is rolled out.

If you have any further questions about other support-related processes in QuickBooks Online, please feel free to reach out. I'm here to help.