Im having an error 179 when trying to link my bank account. Anybody knows how to fix it? Thanks

I have the same issues, have spent a lot of time on the phone to quickbooks help. They have never heard of the issue and not sure why its there. Basically they do not have any answers.

Hi soulsolarconsult,

It seems both you and cowanunder are experiencing the same outage.

This happened due to a recent change on the ANZ website which interrupted the QuickBooks bank connection.

As a result of this change, if customers are signed into ANZ internet banking website and simultaneously attempting to connect with ANZ account in QuickBooks, customers will be prompted in-product to sign out of other device e.g. ANZ internet banking website (error 179).

This is a result of a ANZ security setting limiting the access to ANZ on multiple devices/browsers. Please sign out of any other instances before attempting to update your bank feeds.

If this persists then please get in touch with our support team who will help you troubleshoot or escalate this further if needed.

You can get in touch with them using this link - https://help.quickbooks.intuit.com/en_AU/contact

I hope this clears things up for you.

Kristian. 

I'm having this same issue and not logged into my bank on any other device. What is the fix for this as I've yet to see a post saying what to do.

Thanks for following this thread, Jimmyd998.

Allow me to share some information about the issue you’re experiencing in your bank feeds.

We receive reports that some customers are getting error 179 when connecting to ANZ bank. Our engineers are working to get this issue resolve as soon as possible.

We encourage all affected users to contact our QBO Care Team and provide this number: INV-59238. This way, you can sign up for the list of affected users. You’ll receive an email once there’s an update about the investigation.

Let me share this article to help you in the future. It contains solutions on how to fix bank feeds issues: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I appreciate your patience while we’re working on this. Don’t hesitate to leave a comment below. I’ll get back to make sure you’re taken care of.

As I'm using Quickbooks Self Employed clicking on the links you say don't take me to anywhere I can add my name to the list of people having this issue. Please update me via this thread if possible.

Thanks for coming back to the Community, Jimmyd998.

I appreciate you for trying the steps I shared and letting us know the result. Allow me to route you in the right direction on how to get in touch with our QBSE Care Team.

Currently, the investigation is only for QuickBooks Online customers. Since you’re getting the same error, I recommend contacting our support team and report this issue to them.

They can create an investigation ticket if other customers are experiencing the same error. To reach them, follow these steps.

1. Tap the Assistant icon to open the QB Assistant window.
2. Enter the issue in the field box. For example, online banking issue.
3. Click I still need a human menu.
4. This will display the list of our support options.
5. From there, choose Message an agent or Get a callback.

Do you need help with performing any tasks in QBSE? Let me share the link to our self-help articles. These resources contain steps on how to accomplish each process: Get started.

Keep me posted if you have other concerns or questions. I’ll get back to answer them for you. Have a good one.

Does anyone know what's going on with ANZ? I've been getting this error message for several days now when I try to connect to my bank from Quickbooks Self Employed; "Bank connection down"

Hi Jimmyd998,

Thanks for joining the thread. You'll encounter errors in QuickBooks Self-Employed if the bank's system has issues. Once their website is up and running, go to the Gear icon, select Bank accounts, then click Refresh all.

Also, ANZ has a security setting where you'll receive an error while accessing their website on multiple devices/browsers simultaneously. It's best to sign out to your ANZ online banking from other devices/browsers before you update your bank feeds QuickBooks Self-Employed.

If the same thing happens, please use an incognito window and update it from there. Here are some of the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

In addition, I suggest clearing the cache and making sure that the browser is updated to fix issues when using QuickBooks Self-Employed.

Feel free to drop a comment below if you need further assistance. Have a nice day! 

I've just received this email from intuit and I'm not very happy with this:

My response to this is the following:

Instead of asking me to spend more money, why isn’t the same functionality a part of Quickbooks self employed that is apparently available in Quickbooks online. I’ve been able to import my bank information up to this point, so just make whatever already works in the online version work in the self employed version so I don’t have to go through the stress of changing and hoping all of my data imports across to the online version of quickbooks.

A disappointed customer,

Jim McDonald

Mobile: [removed]

iTech 11