When I try to enter address details for new supplier the cursor stays on the right side. Will not click to the left of the box.

Hi lopresti,

Are you only experiencing this behaviour when entering the address details, or is this happening when entering other information for the supplier as well? 

Also, does pressing the 'Tab' key on your keyboard allow you to enter the address without the need for the cursor?

Bonny

Only happens when I add the address details, can put the suburb and postcode in without any problem.   pressing the tab also moves to the right of the screen. doesn't seem to help.

Every other information I have no problem with??

Thanks for responding, lopresti.

I have more steps we can try. We can access your account via a private browser. This way, we can check if it's browser-related or not. Let me guide you through how.

• In your keyboard, press CTRL+SHIFT+N for Chrome. 
• For Internet Explorer and Mozilla Firefox, hold CTRL+SHIFT+P.
• CTRL+SHIFT+E for Microsoft Edge.

Once done, go to your supplier's address details again.

If it works, please go back to your default browser and clear its cache. The cache usually holds old data which can cause QuickBooks Online performance issues.

Accessing a different browser can be an option, too.

If you're getting the same result, please contact our Customer Care Support so we can check and investigate further. 

I've also added this article about setting up and sending progress invoices for additional reference.

If there's anything else you need help with, please click the Reply button anytime. I'm always here to help. Cheers!

Thankyou so much. It worked. Will remember for future problems.