How do you clear entries from product fields and save the product with those fields cleared?

It's good to see you here in the Community, @TEAM666. I'm here to help you delete entries from the Products and Services page.

You can manually remove the product details in the sales forms you're currently using or in the item itself to get your product field clear. I'll gladly input the steps for each solution that I've provided.

1. Open the particular Invoices.
2. In the Product/Service line item, clear the product details.
3. Once done, click Save.

I’ve added screenshots for visual reference.

Feel free to visit this article for more information: Change the account for a product/service item.

For additional information, you can click this article: Remove or merge a product or service. This also provides steps on how you can make a product or service inactive and reactivate it again.

Let me know if you need additional details, I'm always right here to help. Thank you and stay safe!

Can you review my example images, when editing products and services directly cleared fields are ignored by save and old field data returns

Same issue occurs for description and price fields
If i clear entries from those fields and save the product the cleared fields are ignored and not saved and the old data returns

Hi TEAM666,

Thank you for the detailed information you've provided. 

I've got some steps to help fix the issue when trying to save new product details. First, sign in to your QuickBooks Online account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:

• Safari: press Command + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Google Chrome: press  CTRL + Shift + N
• Microsoft Edge: press CTRL + Shift + N
   

If it works, please clear your browser's cache and restart your browser right after. Then, go to Products and Services list and try to clear or remove the Preferred Supplier. 

Feel free to drop a comment below if you need further assistance, we're here to help you. 

Unfortunately doesnt seem to work
I tried on clear cache before and after clearing the field for firefox, incognito firefox and chrome
I can change the field to anything but clear