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Trish 1
Level 1
posted
‎May 22, 2025 11:11 AM
last updated ‎May 21, 2025 7:02 PM

is payroll down at the moment?

 
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3 Comments 3
MariaSoledadG
QuickBooks Team
QuickBooks Team
‎May 22, 2025 12:26 PM

is payroll down at the moment?

Can you please provide more details about the issue you're experiencing with your payroll? Are there any error messages that you're seeing? This information will help better understand the problem and assist you more effectively, Trish1.

 

In the meantime, you can log into your QuickBooks Online (QBO) account using a private browsing window. This mode doesn't save your browsing history, cookies, or data, often providing a fresh start that can resolve temporary glitches.

Here are the shortcut keys:
 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)
  • Press Ctrl + Shift + N(Microsoft Edge)

 

Once done, you can work with your payroll again. If everything is fine, return to your main browser and clear the cache to free up space and potentially improve your device performance. If the the problem continues, consider switching to another browser.
 

To give you information on how you can you can easily add new tasks as well as review upcoming ones for a given pay run. I've added this for you: Manage Pay Run Tasks.

 

Additionally, if you want to check information about your employees after completing payroll, here are the available reports that you can use: Learn About QuickBooks Time Reports.

 

Please let me know if your referring to something else or if there's anything that you need help with involving payroll or any other inquiries. I'd be glad to assist you further.

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sarahg4
Level 1
‎May 22, 2025 01:47 PM

is payroll down at the moment?

I am still getting the attached error message (error: unknown command) whenever I try to access the payroll function. I've tried incognito and both chrome and windows edge browers. I need to process payroll urgently today for my client. Can someone please resolve this urgently.

 
 

 

 

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Erika_K
QuickBooks Team
QuickBooks Team
‎May 22, 2025 04:14 PM

is payroll down at the moment?

Recognizing the urgency of this situation, Sarah, let me route you in the right direction of support channel to address these concerns.

 

I recommend contacting our live payroll support team directly. They can look into this and determine the cause of the error. They can assist you in resolving it, ensuring timely processing of your client's payroll.

 

I'll show you how you can reach them:

 

  1. Go to the Help icon.
  2. Select the Search tab and hit Contact Us.
  3. Click the Ask about something else tab.
  4. Key in your concern and hit Continue.
  5. Choose a way to connect with us:
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

Check out their support hours to determine availability.

 

Here are additional articles you can read to learn more about matching journal entries with your bank account and streamlining your payroll processing:

 

 

Our dedicated customer service team stands ready to assist you every step of the way. If you have additional questions about payroll processing, share them with me by commenting below.

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