Is anyone else having issues connecting OCBC Business accounts at the moment?

Welcome to the Community, @tom-hinefitness-.

There have been no reported issues with connecting the OCBC Business account at this time.

On the other hand, are you trying to generate an OTP, or are you having an error while trying to connect your OCBC business account?

Nevertheless, here's how we can generate an OTP:

1. Launch the OCBC Business Mobile Banking app on the mobile phone.
2. Select OneToken from the menu on the right.
3. Select For account login, then enter your OneToken PIN to generate an OTP.

If you're getting an error, you can check this reference for the lists of possible solutions depending on the error: What to do if you get a bank error or can't download transactions in QuickBooks Online?

Once connected, you'll want to categorise transactions. I've added this article as your guide: Categorise and match online bank transactions in QuickBooks Online.

Let me know if you have other banking connection concerns with your QuickBooks account. Keep safe!

None of this works unfortunately. The connection had been working perfectly well until 3 days ago.

When I try to update my bank account transactions, I go through the multiple steps as usual with OTPs etc (this has always worked), but then I get asked to re-enter my login details. I have also done this multiple times, but I just get stuck in a loop of the system asking me to re-enter my login details again and again. 

I have double and triple checked that I have entered the correct login details, and also that my online banking is working properly.

I had a conversation with the help desk yesterday and they told me that there was maintenance going on at OCBC, but I am not convinced that this is the case as the issue has been persisting for over 3 days now.

Hello, @tom-hinefitness-.

I'm here to bring you in the right direction to be able to resolve this issue you've currently encountered in connecting your bank account in QuickBooks Online.

I'd recommend contacting our support team again to look into the error further. We check our support hours to ensure that you contact us anytime at your convenience.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the  Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

If everything is in order, QuickBooks will automatically categorise transactions downloaded from the bank. For more information, see this article for your reference: Categorise and match online bank transactions in QuickBooks Online.

QuickBooks gets better at categorizing as it uses your bank rules more. Want to set up bank rules? The steps are available here: Set up bank rules to categorise online banking transactions in QuickBooks Online

In addition, you can use this article if you need additional details in reconciling your books: Reconcile an account in QuickBooks Online.

Get back to us if you still need clarification after calling our support team. I'll be right here around the corner. Have a good one.

This has been useless. The issue has now persisted for 4 days (I tried again this morning). I have looked over every single article related to this issue in 'Help', the generic information provided to me in this "community" hasn't helped at all, and I haven't been able to get hold of anyone at Customer Support because they aren't open over the weekend. I need this issue resolved urgently - please escalate.

I also get disappointed when I get issues for several days in a specific product feature, @tom-hinefitness-.

Let me share some information about what I know about OCBC connection. By the time you posted to the Community, there are no tickets created in relevant to your concern. Until such time, number of users reported the issue a few days ago and made an investigation case.

In regards to your OCBC and QuickBooks Online connection concern, the higher team reviewed the details. They've seen your account is already attached to the investigation (INV-75552) after you contact our support. With this, you'll receive updates through your email as our Development team is diligently working to resolve the banking connectivity issue.

Furthermore, I'm adding this article in case you need a guide in reconciling bank accounts: Reconcile an account in QuickBooks Online. This covers how to edit completed reconciliations.

Please let us know if you require more assistance with any QuickBooks-related concerns. We're always here to lend a hand. Take care always and more power to your business!

What is going on with this? No updates, and still not working. Who is taking responsibility and when will the issue be resolved? The customer service here has been an absolute joke.

Hi @tom-hinefitness-.

Thank you for being a valued QuickBooks customer. We're aware of the frustration being induced by the OCBC Online Banking connection issue.

Right now, I'm unable to supply the exact date on when our engineers can resolve the issue since they are still at the pace of working to identify the cause. I appreciate your patience as I'm sure they can prematurely resolve it promptly. Our team will also share an update once our engineers resolved the OCBC and QuickBooks Online connection.

In cases like this, I recommend importing your transactions manually by uploading a CSV file in the meantime. I'm adding this article for the detailed steps: Manually upload transactions into QuickBooks Online.

If you need additional help in completing your task with QuickBooks, please don't think twice to post your questions here. We're always here to help. Have a safe day ahead.

same i made a complain 1 week ago but today is 17th aug still no progress, ocbc business bank still can't link up to quickbook.