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Hi there, shirley.kan.
Glad to have you here in the Community. I'm here to guide you in having the company logo to show up on your invoices.
I suggest uploading your company logo first from Account and Settings. This way, the logo will appear when you send or create invoices.
Here's how:
If the issue persists, I recommend adding your company logo in your sales forms by going to the Custom Form Style page. Follow these steps:
For additional information, you can check this article: Add, customize, or remove logos on sales forms. This provides steps on how to customize and remove logos in your sales forms.
If the company logo still does not show in your invoices, I suggest logging in your QuickBooks account using a private browser. This way, you'll see if you get the same result. And, to verify if the issue is caused by a full cache.
Use these keyboard shortcuts based on the browser you're using.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: How do I clear my browser cache and temporary Internet files?.
If the steps above didn't work, use another supported browser as alternatives.
Please refer to this article to see different ways on how you can send invoices to your customers in QuickBooks Online: Send an invoice.
Don't hesitate to post again if you have other questions related to QuickBooks. I'm always here to help.
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