Can't connect to Maybank Personal Banking Malaysia

Try opening your QBO account on any private/incognito browser.

We recognize the urgency of having your account connected to your online banking, ackk. I've come to help rectify your bank connectivity concerns and ensure bank entries are downloaded to your online data.

Know that bank error 106 means QuickBooks is unable to locate your account on your bank's website. This usually happens when the account is closed. You may have made edits to your bank account credentials, causing your bank feeds to stop the updates.

If not, you may want to reach out to your financial institution's website and review the status of your account or check if they might have ongoing maintenance on their end. Also, we can consider manually uploading your bank's transactions to ensure these entries are accurately recorded. To do this:

1. Sign in to your bank or credit card's website.
2. Follow the instructions on how to download CSV files of your transactions to your computer. Every financial institution has different steps.
3. Make sure the date range for the download begins at least one day before your oldest transaction.
4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

For more detailed insights, you may check out this guide: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Moreover, I've included this handy resource to help you review and track downloaded transactions to put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.

We'll keep in touch in this thread if you require additional assistance managing bank transactions in your account. Just leave a reply in the comments below, and we'll be sure to back you up. 

I tried this but still the same issue.

Thanks for the update, ackk.

Since you still encounter the same bank connectivity issue/error, even after following the recommendations from my colleagues, I recommend contacting our Customer Care team. They can create a case to initiate an investigation and provide you with guidance on resolving the issue promptly. I'll guide you on how to do this process below.

Here's how:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still chat to a human.
• Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose Start a chat to connect with a QuickBooks support expert online.

For more information on how and when to contact our support, please refer to the article: Contact QuickBooks Online Support.

Once your bank connection is restored, your transactions will automatically download. Review and categorise them to ensure they are placed in the correct accounts.

Additionally, I'd encourage you to reconcile your accounts in QBO regularly (every month). This way, you can monitor your income and expenses accordingly. 

I'm all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help.

@ackk 

You can use a converter tool (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

Same issue here, been trying to connect for weeks now and still not solved. 

Hi there, Mavis16. 

We have received reports from other users having the same issue about being unable to connect to Maybank and getting an Error 106. And our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Support Team to include you in the list of affected users. Once they add you, expect an email from our engineers for updates. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. 

For future reference, here's an article you can check for the best practices when reconciling your account: Learn the reconcile workflow in QuickBooks. It also provides information on what to do when encountering challenges during the reconciliation process.

Don't hesitate to let me know if there's anything else I can do to help when connecting bank accounts in QBO. I'm always here to assist. Have a nice day.

Maybank interce to QBO still not working as at today. Please fix the problem.Last update of data was on 6 oct 23. Please rush to fix the problem as year end is approaching to close account. 

same here.. please, need to resolve this issue quickly..

how can i use the quickbooks to update my online transactions

Hi there, Nabilah.

I can see the urgency of connecting Maybank to QuickBooks Online (QBO). As per the status of the investigation, it is still in progress. 

I know it's been a while, but rest assured our engineers are doing their best to get you back on track as soon as possible. While they do, you can utilize the WebConnect feature to download transactions and import the entries into QBO. But before doing so, please know that once the connections resolve, you might encounter duplicate entries, as the system will download your transactions automatically. That said, you'll have to exclude transactions.

For guidance in uploading and excluding your bank transactions, check out these articles:

• Manually upload transactions into QuickBooks Online
• Exclude a bank transaction you downloaded into QuickBooks Online

If you haven't contacted our Customer Care Team, I suggest getting in touch with them. They can add you to our notification list and keep you updated on the progress of the investigation.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. 

For future reference, here's a resource for guidance about the best practices when reconciling: Reconcile an account in QuickBooks Online.

Thank you for your patience and understanding while we look into this further, Nabilah. If you have any further concerns about banking, feel free to reach out. Have a great day.

I also having the same problem, the problem also same start since early October and till now still cant connect error is 105, already more than 1 month

Same problem we've been facing here since 6th October 2023. it appears the problem is happening on Maybank only while the rest of the Malaysian bank connections are fine (Eg. Public bank and even WISE international is running fine).

Please resolve this quickly and don't ask us to upload the records manually. It's a pain when we have multiple accounts connected. Get the engineers to resolve it instead. It's been more than a month.

You can use the converter tool (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

I have realized this problem since maybank2u changed their website's settings to avoid scammers from attacking their client's account. Since then, all the banks connection to any overseas account are failing to make any transaction. Not only Quickbooks Online, but Google, Facebook also affected. They can't accept payment from any maybank2u account. It will suffer all the maybank2u users who have online connection to the overseas account. I have no idea what is going on with the newer maybank2u website system now. 

Hi QBO team, please fix this. I still cannot connect to Maybank2u to download transactions:

I understand how time-consuming it is when something isn't applicable the way you need it, ganvictor. Getting this resolved for you is our priority, and I'm here to share updates about Maybank2u connectivity with QuickBooks Online.

To ensure that we provide the highest level of assistance, our dedicated Next Level Help team is actively working on finding a solution and implementing measures to rectify banking integration with Maybank2u.

Rest assured that we're taking this situation seriously, and expect timely updates from one of our representatives via email notifications as soon as possible.

We appreciate your patience and understanding as we work towards a resolution to this matter. If anything comes up in the meantime, please get back to us in this thread, and we'll make sure to provide further help. 

I've also had the same issue.

What I would like to know is, WHAT steps have been taken in the past month? So far, all we get told is that "steps are being taken" and not what those steps are?

Considering there have been zero email updates, it would be good for QB to be transparent and at least let us know?

Hi, Jonny from KL.

I completely understand how inconvenient it can be to experience issues with banking connectivity. Rest assured, I can give you an update about this matter.

Our product engineers are actively working to resolve this issue as the investigation continues. The next update on this matter is scheduled for 11/20/2023.

 If you're not yet added to the list of affected users, don't hesitate to contact our customer care support to ensure we can notify you with updates on the progress as soon as we have more information or a resolution in place.

In the meantime, I encourage manually uploading your bank transactions to ensure you have an up-to-date record.

Once transactions are in, you can categorise and match them to ensure they are accounted for properly.

After transactions have been entered into the program, you can categorise and match them to ensure they are accounted for properly.

We appreciate your continued patience as we're working to resolve this banking issue.

Hi,

May I know if this problem (maybank2u cannot link to qbo online) has been resolved by the latest update scheduled by today - 11/20/2023?  

Urgently need to use this function as year end closing is just around the corner. 

Appreciate prompt feedback from your team.

Hello there.

Upon checking, the investigation regarding the bank connection between Maybank and QuickBooks is still ongoing. Although we haven't received any recent updates, please rest assured that you'll be informed immediately by our investigation team.

Also, I'd recommend contacting our QuickBooks Online (QBO) Support Team. They can further check the investigation and provide you with recent updates.

In the meantime, you can upload the transactions manually to ensure the account is up-to-date. Download the data from your bank and map the transactions in the following supported formats or file types: How to import bank transactions using Excel CSV files?

Here's how:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
3. Select Browse and choose the file you downloaded.
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Choose the transactions to import.
7. Click Yes and tap Let’s Go.

For more information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

I'm also adding these resources to help you manage your bank transactions as well as fix banking errors in QuickBooks:

• Fix bank upload errors in QuickBooks Online
• Download, match, and categorize your bank transactions in QuickBooks Online

I appreciate your patience as we work on this. Please keep me updated if you have further queries about connecting your bank. I'll be around anytime to assist you. Stay safe.

When will this be solved? I no longer receive any emails of update. I want to use the cashflow planner but apparently, it only works if connected to the bank. 

This isn't the kind of situation we want you to experience and I can see the urgency of getting the connectivity issue with your Maybank resolved.

I've checked the open investigation and there are no updates as of right now. There isn't a definite time frame for when this will be resolved, but rest assured our engineers are doing their best to get you back on track as soon as possible.

In the meantime, we can utilize the WebConnect feature to download transactions and import the entries into QuickBooks Online. Once the connections resolve, you might encounter duplicate entries, as the system will download your transactions automatically. If this happens, we'll have to exclude transactions. For more details on manually uploading and excluding your bank transactions, just check out these articles:

• Manually upload transactions into QuickBooks Online
• Exclude a bank transaction you downloaded into QuickBooks Online

If you haven't contacted our Customer Care Team, I suggest getting in touch with them. They can add you to our notification list and keep you updated on the progress of the investigation. Here's how:

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still chat to a human.
• Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose Start a chat to connect with a QuickBooks support expert online.

For more information on how and when to contact our support, please refer to the article: Contact QuickBooks Online Support. For future reference, here's a resource for guidance about the best practices when reconciling: Reconcile an account in QuickBooks Online.

We appreciate your patience and understanding while we look into this further. If you have any further concerns about banking, feel free to reach out. Have a great day.

Please stop suggesting using CSV to upload. Maybank2U does not support downloading statements in CSV, so we can't use this. It's not helpful. Thanks

no they have NOT resolve this , the only solution quizbook will ask you to upload manually, but they never understand maybank user, as Maybank default statement is very hard to convert to CSV file