Bank account has been set to "no automation" . How can I change this setting to import bank transactions directly from the bank?

[sonet-beninca]

When I first converted various bank transactions had to be manually imported. Now I am unable to directly download bank statements.  The bank account has ben set to "no automation" and I need help to disable this.  A screenshot of the message is attached.

[JessT]

Hi sonet.beninca,

Thank you for reaching out to us about online banking.

QuickBooks is preventing you from having duplicate transactions on the Banking page. This is why it’s disabling the automation process. However, you can still download your bank transactions by clicking the Update button on the Banking page. This process is also called manual update. You can refer to the screenshot.

Here’s an article about online banking that you can use as reference in the future: Assign, Categorize, Edit, and Add Your Downloaded Bank Transactions.

If you need anything else, feel free to comment below.

[lindsaybeckstead]

Can you reset the account to automatically import bank transactions again?

[JessT]

Hi @lindsaybeckstead,

Reset means you'll want to disconnect and reconnect your bank account. Please note that this process will delete your transactions on the Banking page, and this will re-download your transactions in the last 90 days.

Article for disconnecting an account: <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1146058">https://community.intuit.com/articles/1146058</a>.
Article for connecting an account: <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1288999">https://community.intuit.com/articles/1288999</a>.

Let me know if you have additional questions.

[lindsaybeckstead]

Great, thank you!

[jeremy18]

Hi. Jumping on this topic. Can you restart the automatic syncing between your bank account and Quickbooks after a manual import? Quickbooks stopped syncing for 2 months. I would need to import the missing transactions during this time frame and still be able to be use the automatic syncing feature in  the future. Thanks.

[MikeMaggio]

I would like to know the answer to this as well, I have only synced the last 90 days but would like to manually import the data via a file I downloaded from my bank. I get the message will be set to No Automation. which I do not want. Please advise thanks

[MaryJoyD]

I can show you how to add your QuickBooks transactions to your account, @MikeMaggio. 

The first time you connect your bank, QuickBooks will pull up 30 to 90 days (or more) of transactions. To add your data beyond that, you’ll have to upload them manually.

To do it, you’ll have to manually download the transactions from the bank and then don’t forget to set the date range to avoid duplicates. Then, make sure to use the supported file format for QBO. Lastly, upload the file to your account.

Download the bank transactions:

1. Go to your online banking account to get your file.
2. Check or follow your bank’s instructions to get a copy of the data and then save on your computer.
3. Ensure that the data range is at least one day before your oldest transaction to avoid duplicates.
4. Please take note of the supported file format and size. It should be either a Comma-Separated Values (CSV) or a QuickBooks Online (QBO) file. With a maximum file size of 350 KB.
5. Download your transactions and save the file to your desktop.

To upload the file to your QuickBooks account:

1. Go to the Banking menu and select the bank where you’re uploading the transactions from the Banking tab.
2. Click the Update drop-down and select File upload.
3. On the window that appears, tap the Browse button and choose the file that you’ll be downloading.
4. Click on Open, then Next.
5. Follow the onscreen instructions. Match the columns on the file with the banking fields in QuickBooks, then select Next.
6. Click on Let's go. QuickBooks will now add the transactions to your account.

Check this article for more information: Manually upload transactions into QuickBooks Online.

From here, you can now categorise and then reconcile the transactions.

Let me know if there’s anything else that I can assist about your bank transactions by leaving a comment below. I’m always here to assist. Have a wonderful day!

[MikeMaggio]

Hi there,

I am fine with following all of those steps but right before I click upload to upload my file I am prompted with a warning that from this point on the account will set the default automation to "no" so automatic data upload will be disabled and I will be forced to manually click refresh/pull data. Is there no option in the program to toggle this on/off. I'm sure alot of people are frustrated with this issue. Thanks and please advise. 

[MaryJoyD]

Thank you for the response, @MikeMaggio.

The message you've encountered means that the Auto-add option has been turned off to avoid duplicating transactions, so you must manually add the transactions you've uploaded.

There's no feature to remove this option yet. But it's a great idea to have such option in QBO, so I'll take note of it.  I'd also recommend you visiting our Blog to learn what new updates and features we have. 

I'm always here if you need further help with your bank account by leaving a comment below. Take care and have a good one!

[MikeMaggio]

Sorry Mary,

I think you may have misunderstood. By manually uploading a file to an already connected bank account, QuickBooks then changes your bank account to be set to "No automation" permanently. Then it says are you sure you want to continue. I do not want to continue because I want my account to have automation, and not be forced to manually update. Not sure if that clears up anything. I just want to be able to turn automation back on if I do manually upload a file.  Thanks again. 

[IamjuViel]

It's nice to hear again from  you, @MikeMaggio.

Let me share additional information on how importing works in QuickBooks.

When you connect your bank account with QuickBooks, it automatically download your transactions. You can see it in the For Review tab. If you decide to manually import transactions using a WebConnect file to an account with the Auto-add option, QuickBooks will automatically  generates the warning: Uploading this file may cause duplicate transactions to appear at some time in these account(s): . If you continue, the account(s) will be set to No Automation. Are you sure you want to continue?

This is to make sure that you'll avoid getting duplicate transactions once you restore your banks connection with QuickBooks. For more insights, you can check these articles:

• How to set and use banking rules for downloaded transactions
• Download, match, and categorise your bank transactions in QuickBooks Online

Meanwhile, automation also refers automatic memorising and categorising that QuickBooks Online does. If you have created a rule to automatically add transactions to your  books once imported or downloaded. 

Keep me posted if you have other questions. I'm always here to help.

[MikeMaggio]

Ok thanks for a bit of clarification. I am being very careful with the dates so I won't have any duplicated. I select a day past what has been uploaded so I'm ok in that aspect. I just wanted to make sure that by my account being set to a"no automation" I wasn't disabling a key feature of my QuickBooks program. Sorry for being paranoid but can you just confirm what will actually change, or is this just a one time messaging stating that automation will be disabled for this upload. Thanks again. 

[Rasa-LilaM]

Thanks for getting back to us, @MikeMaggio.

Selecting the No Automation option will stop QBO from automatically categorising or matching downloaded data. You’ll have to manually categorise transactions before adding them to the company.

If you want to continue using the feature, I recommend contacting our QBO Care Team to help configure the online banking connection. This is to ensure it will not throw off your transactions.

Here’s how:

1. Choose the Help menu in the upper right hand to access the Search window and then click the Contact us link.
2. Type the issue/topic in the field box and hit the Let’s talk button.
3. Click the Start an email button under Choose a way to connect with us section.
4. Enter your name, email address, and your concern.
5. Once done, tap the Send email button.

For future reference, check out the Assign, categorise, edit, and add your downloaded transactions article. It provides an overview of how to review bank entries and steps to classify them.

Reach out to me whenever you have additional questions about QBO. I'm here to help and make sure you're taken care of. Have a great rest of the day. 

[DataDude]

I found a workaround to this.  If you don't use a standard QBO format, it seems to work for some reason.  Meaning you can import missing transactions without it turning off automation.  

It will take you to a mapping screen.  You'll want to say "First row is header" and make sure that the right columns match description, date, and amount.  If it's a format that QBO recognizes even if its CSV, it seems to want to turn automation off for that bank account.  

• Create a CSV (See attached) with Date, Amount, and Description. 
  
  

• Note the positive and negative and that it's in one column
• Click on "Link Account" and then click on "Upload from file" on Banking Screen". Click Next.
• Select appropriate bank account account.  Click Next
• Select your CSV and then click next. For mapping do the below:

• You should be gravy now!  Accept your transactions and it should still work in an automated fashion!