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lianaroberto
Level 1

Do you have an issue that with Standard bank updating the accounts?

it is since the 12 of May that the accounts do not update (error 102)
1 Comment 1
JessT
Moderator

Do you have an issue that with Standard bank updating the accounts?

Hi lianaroberto,

 

Hope you're day is going well so far!

 

Yes, we've received a few reports from users getting Error 102 with Standard Bank starting yesterday. This error indicates maintenance or server issues on the bank's side and will usually take them 24-48 hours to resolve. Therefore, our engineers are also observing within that time frame.

 

I recommend signing in to your account to find out if they have announcements about online banking. If you don't see one, please contact our QBO Support so they can use more tools to gather more details for our engineers to check this further. Please tell them you've experienced this since May 12.

 

In the meantime, you can manually upload the transactions of the affected period so you can still work on your books.

 

You can always reach back out if you have other concerns with online banking. The QB Team is always available to help.