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seugnet
Level 1

Good day, reconciling bank: unreconciled transactions are not visible, and cannot be ticked. but on chart of account, i can see C and change to R.

 
1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

Good day, reconciling bank: unreconciled transactions are not visible, and cannot be ticked. but on chart of account, i can see C and change to R.

We can perform some troubleshooting steps to get this sorted out, seugnet. 

 

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior where the unreconciled transactions are not visible in QuickBooks Online (QBO). 

To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P


Then, try unreconciling the bank transactions again. Here's how:

  1. Go to the Accounting menu.
  2. Select Chart of Accounts.
  3. Find the account holding the transaction. Then select View register
  4. Select the transaction you want to unreconcile to expand the view.
  5. Review the check column. If the transaction is reconciled, you’ll see an “R.”
  6. Choose the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
  7. Press Save.
  8. Close the account register.

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored file

s and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

Visit our Banking page to learn more about managing our bank feeds and reconciling your accounts. 

 

I'd like to know how you get on after performing the steps or after reaching out to our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.