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We can perform some troubleshooting steps to get this sorted out, seugnet.
There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior where the unreconciled transactions are not visible in QuickBooks Online (QBO).
To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
Then, try unreconciling the bank transactions again. Here's how:
If it works, go back to your regular browser and clear the cache to delete those temporarily stored file
s and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:
Visit our Banking page to learn more about managing our bank feeds and reconciling your accounts.
I'd like to know how you get on after performing the steps or after reaching out to our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
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