Good dayAnyone else experiencing error 163 since Friday? Absa Bank

Hello, gmsi.

While we wait for other users who may have experienced this error code to respond, let me shed light on why you received bank error 163 in your bank account.

Error code 163 is detected if there's an issue with the connection Intuit utilizes to retrieve the customer's banking information. This happens when the bank changes its Internet service provider, an incorrect login link or website URL is used, or the bank's website is temporarily down for maintenance.

To verify, you'll want to reach out directly to your bank to see if they're performing any scheduled maintenance or if they've switched internet service providers. 

If you've used the wrong login link or your bank has changed to a different internet service provider, let's try re-entering your sign-in information for your bank account to ensure that your account and details are correct.

You can follow the steps below:

1. In the left navigation bar, select Accounting, then click Bank Transactions
2. Choose the bank account that isn't connecting, then click the Pencil icon.
3. Click on Edit sign-in info.
4. Re-enter your sign-in information for your bank account.
5. Once done, save the information and update the bank to download new transaction.

If the issues persist, I recommend contacting our Banking Support team. Since this is a public forum, they have the necessary tools to securely access your account and further investigate the root cause of this issue.

Alternatively, you can manually upload your bank transactions into QBO by importing them using a CSV file. 

Once finished, you can start to categorize your downloaded transactions to avoid duplicate entries when you start to reconcile your account.

Feel free to revisit this thread if you need further assistance.

Hi , yes I have the same problem.

I disconnected my accounts , and tried to add them again , But still getting the same error " We can't connect to ABSA  Bank (business banking right now...)

Did you manage to fix it?

Thanks for joining the thread, @Jabez1976.

To start, the error 163 you're experiencing occurs when there's a problem updating your bank information and downloading data from your bank. It can also occur if an incorrect login URL is used or if the bank's website is down for maintenance or intermittently unavailable for access.

To verify, I suggest contacting your bank directly to check if there are any ongoing maintenance or alerts that prevent you from reconnecting your bank in QBO.

If no maintenance has been reported, I recommend updating your bank sign-in information using a private window or other supported browsers. Here’s how:

1. In the Accounting menu, select Bank Transactions.
2. Select the bank account that you want to reconnect and click the edit or pencil icon.
3. Press Edit sign-in info.
4. Enter your bank credentials.
5. Save and then manually update the bank.

If the issue persists, you can contact our Live Support Team to further check why you’re unable to reconnect your bank account, and they can also guide you through the next steps.

In the meantime, you can manually upload your bank transactions into QBO by importing them via CSV file.

Let us know if you have any other concerns about error 163 or QuickBooks.

I'm getting the same issue. QB no longer want to connect to ABSA Bank. QuickBooks need to sort this out with the bank. The bank obviously changed authentications and QuickBooks never applied fixes to connect automatically anymore. This is now frustrating as my accounts no longer synch with my bank account.
Please sort this out

Your sentiments are valid, and I appreciate you for joining this thread, peet2. Let me connect you to our QuickBooks Live Support team to address your ABSA Bank not connecting in QuickBooks Online (QBO).

Since you have already taken steps to address the issue, our care team will conduct a thorough and secure investigation to identify the root cause and ensure it is resolved promptly and effectively.

Here's how you can reach them:

1. Navigate to the (?) Help menu.
2. Select the Search tab and search for questions or keywords.
3. Click Contact Us.
4. Enter your concern, then select Continue.
5. Choose Chat with us or Have us call you.

To ensure timely assistance, please visit this article for the support hours: Get help with QuickBooks products and services.

Feel free to reply or post more questions in the forum if you need anything else.